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Team Leader

3 months ago

Coventry, Coventry, United Kingdom Keoghs Full time

The Team Leader will lead the team to meet objectives and deliver their work standards as agreed in the client's SLA, while maintaining the commercial benefit to Keoghs.

The Team Leader will lead the team to meet the technical development objectives set for the team and each individual within the team.

The Team Leader's role will involve providing supervision, technical support and training to the team.
The Team Leader will also maintain a caseload of Litigated NIHL matters.

Key Accountabilities

  • Provide supervision, training and technical support to their team.
  • Performance manage their team
  • To continue to handle a reduced caseload
  • Plan and distribute workload across the team, paying appropriate attention to individual team member's current capability, to ensure the timely and profitable completion of cases.
  • To deal with the client's MI requirements
  • To ensure the team have the adequate technical support and training.
  • Ensure compliance with benchmarks set by Keoghs and by clients whilst driving settlement and ensuring quality of delivery
  • Identify and implement appropriate learning activities to ensure the achievement of appropriate authority levels and the ongoing development of all team members.
  • Ensure effective communication with the team at all times
  • Act as the first point of contact for client complaints, taking action to resolve issues as swiftly and effectively as possible
  • Complete projects and process updates in order to improve current operating practices or to address specific client issues.
  • To ensure compliance with the SRA Code of Conduct 2019
Working Hours
35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is Compton Court, Coventry office

Experience, Skills and Qualifications

  • The successful applicant will ideally have the following skills:
  • Experience in the file handing of disease claims (Essential)
  • Technical signoff on litigated NIHL matters (Essential)
  • Proficient in all stages of the litigation process of disease claims (Essential)
  • Experience in people management (Essential)
  • Excellent listening and verbal communication skills
  • Demonstrate some prior experience of
  • Successfully leading a project or a team to deliver on outcomes in insurance/legal sector (Desirable)
  • Developing others through identifying learning requirements and gaps and formulating plans to improve performance/capability (Desirable)
  • Proficient in MS Office (word and excel in particular) and experience of using a Case/Claims Management system.
Values
Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;
Keoghs values
We are connected
We are dynamic
We are innovative
We succeed together

Contract Type

  • Permanent

Area

  • Complex Injury 3

Sub Area

  • Legacy

Office

  • Coventry
  • Compton Court

Closing Date

  • 14 Mar 2024