Hub Support Assistant

2 weeks ago


Haywards Heath, West Sussex, United Kingdom WSCC Full time

About Us
West Sussex County Council is a diverse organisation that provides services to more than 850,000 residents' every day.

Through our Early Help Service, we will work with children, families, and young people to help ensure that every person is supported to achieve his or her potential.

The foundations for mental health, emotional control, doing well in education and parenting ability are all set in place in the early years; the home surroundings, family life and parenting are all important factors in determining positive outcomes for children as they grow and develop.

For more information, please visit our
WSCC Health and Social Care section of our website.

The Opportunity Salary**:
£23,500 to £23,893, pro rata £11,750 to £11,946 per annum

Working Pattern:
Part time hours per week)

Contract Length:
Permanent

Location:
based predominantly in Haywards Heath area but covers the Mid-Sussex area


You must be able to travel throughout the District including to locations that are not always accessible by public transport.

West Sussex County Council is looking for a Hub Support Assistant to join our Early Help Service.


As a Hub Support Assistant, you'll play a key role in ensuring our full-time family hubs are safe, welcoming, and accessible for families, children, and young people.

You'll work as part of a dedicated team within both our family hubs and local communities, providing information, advice, and guidance around a range of issues to families, children and young people aged 0-25.

A key aspect of the role will be providing practical support to families experiencing crisis, including organising food parcels.


Helping to provide a safe and welcoming space for young people through the Find It Out (FIO) offer is essential.

You'll be able to speak confidently with young people, understand their needs and be able to help them access appropriate support, at a time that suits them, including after school hours.


Having a good understanding of what services are available in the local community for families, children and young people and being confident to signpost to these will be key.

You will assist in maintaining effective partnerships with a range of organisations and outside bodies.

Experience and Skills Key Skills**:

  • Good communication, customer service and interpersonal skills in order to interact effectively with the general public and act as a point of information / advice / guidance where appropriate.
  • Good interpersonal skills with the ability to confidently work with children, young people and families e.g. dealing with complex queries and family issues, responding appropriately to challenging behaviour such as aggressive or distressed individuals.
  • Ability to work as part of a team completing shared tasks in order to deliver a service to others.
  • Ability to meet set deadlines and to understand when problems need to be referred upwards, e.g. in responding to complaints promptly for a quick accurate solution.
  • Analytical and judgement skills in order to effectively assist with customer queries.
  • Proficient IT skills, using Microsoft Office Suite, in order to be able to use the Service computerised databases, photocopiers, scanners and the internet.

Qualifications and/or experience:

  • GCSEs with A-C (94) passes including Maths and English, or equivalent qualification or experience demonstrating that level of numeracy and literacy.
  • An IT qualification or equivalent experience demonstrating good working knowledge of IT systems / procedures.
  • Level 3 Information, Advice and Guidance qualification
  • Desirable
  • Experience of dealing with the public and providing excellent customer service, including providing specialist information, advice, and guidance.
  • Experience of team working.
  • Experience in the delivery of child or family support services in the statutory or nonstatutory sector
  • Desirable
  • Valid and full driving licence and access to a vehicle / ability to travel around the county independently
  • Desirable

Rewards and Benefits
As an employer we recognise that it is our employees that are central to everything we do.

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance, and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:

For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our
Rewards and Benefits page.


Further Information
The reference number for this role is
CAFHE04962.


To apply, please upload your CV and cover letter explaining the skills and experience you can bring to the role, referring to the key skills listed in the advert and job description.

Please ensure any gaps in employment are covered in your CV. Please ensure you have saved the job description attached to the main a
  • Office Assistant

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Reed Business Support Full time

    Are you looking to work for a people centric business who are as passionate about their employees as their clients? Do you enjoy working in a fast paced environment whilst also utilising key attention to detail to ensure that business processes are followeddiligently? Please read on to find out about an exciting opportunity for a business based in Haywards...


  • Haywards Heath, West Sussex, United Kingdom Reed Education Full time

    Role: Learning Support AssistantLocation: Brantridge School, Haywards HeathIMMEDIATE START full time or part time availableAre you passionate about education and helping students succeed? Do you have a strong work ethic and the ability to work collaboratively with teachers and staff?If so, we want you on our teamWe are seeking a dynamic and dedicated...


  • Haywards Heath, West Sussex, United Kingdom Ardingly College Full time

    Location:Haywards HeathSalary:£CompetitiveClosing Date:Tuesday 16 May 2023 We are seeking to appoint a person who is selfmotivated, enthusiastic and a good communicator, to encourage, support, guide and give practical help to the process of learning. The Learning Support Assistant will work with groups and individuals, preparing and delivering targeted...

  • Counter Assistant

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom WHSmith Full time

    Counter Assistant - WHSmith - [Insert Location]Contract Type: [Permanent/Temporary]Working hours: [ Full detail of working hours]As a Counter Assistant in one of our Post Office Stores, you'll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want...


  • Haywards Heath, West Sussex, United Kingdom Protocol Education Full time

    Protocol Education are looking to recruit Learning Support Assistants (LSAs) with experience of working with pupils with challenging behaviour. This will be to work in a number of differing positions that we have coming up here to start ASAP.Previous experience working with children is essential. Must be energetic, enthusiastic and be able to work using your...


  • Haywards Heath, West Sussex, United Kingdom Sussex Community NHS Foundation Trust Full time

    To work as an integral part of the ward/departmental/health centre/ community hub teams, with a flexible approach within the Facilities Department. Perform cleaning / catering duties as required in all areas of the Healthcare premises to the required standard and complying with legislation.Maintain good working relationships with and communicate with your...


  • Haywards Heath, West Sussex, United Kingdom EG Group Full time

    Role: Retail Assistant ManagerLocation: Haywards Heath, RH16 4LRHours: Full Time Contract / PermanentHourly Rate: £12.50 per hourBonus Scheme: Quarterly Bonus IncentiveCompany: EG GroupThis job is based in: Billingshurst, RH14 9HYWe are looking for a dedicated Retail Assistant Manager who can lead, inspire and motivate a team to join our welcoming Petrol...


  • Haywards Heath, West Sussex, United Kingdom Finishing Touches Portfolio Full time

    DutiesSales Administration SupportLiaising with customers regarding any queriesData inputting and system filingAssisting the Director in daily tasksBooking hotel and travelGeneral office duties including- photocopying, updating CRM and spreadsheets, filing paperworkSkills: Excellent organisational skills with the ability to prioritise tasks and meet...


  • Haywards Heath, West Sussex, United Kingdom WSCC Full time

    About UsAt West Sussex County Council, we are ambitious for our children and our workforce and are committed to improving our services for children and families in West Sussex. You will join us at a key time in our improvement journey, while we focus on delivering flawless family support and driving forward our 'Children First' improvement plan.The Early...

  • Support Worker

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Crooton Full time

    Support Worker Position at Haywards Heath, West SussexWe are seeking enthusiastic Support Workers to join our team in Haywards Heath, West Sussex. No experience is necessary, just a positive attitude. We offer comprehensive training to help you become a valuable member of our team.Salary:£23,800 pro rata per annum with various shifts available to...

  • Sales Support

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Page Personnel Full time £26,000 - £32,000

    This role as a Sales Support Team Member is a fantastic opportunity for an individual with solid organisational skills and an interest in the business services industry to join our Haywards Heath-based team. You will be providing crucial support to our sales department, ensuring our operations run smoothly. Client Details This organisation is a leading...

  • Sales Support

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Page Personnel Sales Full time £26,000 - £32,000

    About Our Client This organisation is a leading provider in the manufacturing industry, serving a broad customer base across the UK. They have a strong presence in the industry and are renowned for their commitment to delivering top-notch services. Job Description Providing administrative assistance to the sales team. Processing sales orders and...

  • Night Support Worker

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Peters Dean Care Ltd Full time

    Part Time or Full Time work available to fit around your life. No more rotas, you can work hours that suit your needs Care Assistant, Care Worker, Support Worker, or Teaching Assistant experience would be highly valued, and the role would also suit Students of Nursing, Psychology, Health and Social Care or other relevant courses.Why Apply?- Choose Your...

  • Team Member

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom EG Group Full time

    Hours:Part-Time / Full-Time Hours Available / PermanentHourly Rate:£11.00 aged 18-20 | £7.Bonus Scheme:Quarterly Bonus IncentiveLooking to join a vibrant team in the food industry? Join us and be a part of our team where you'll be prepping and serving our delicious New York style pizza and other menu favorites. You'll have the opportunity to earn a pay...


  • Haywards Heath, West Sussex, United Kingdom Professional Placement (Southern) Ltd Full time

    We are recruiting for a brand new client that is based on the out skirts on Haywards HeathThe role is working within a busy team supporting the IFA's and 2 paraplanners. This role has become available due to a new office opening and the business is seeking additional admin support.The role: Open and distribute the post Answering phone calls and passing on...


  • Haywards Heath, West Sussex, United Kingdom Huntress Full time £28,000

    Finance Assistant Permanent Up to £28,000 per annum depending on experience We are working with a great business based in the Haywards Heath area who are seeking an enthusiastic Finance Assistant to join them. This will be a varied role where you will be given training and support that align with your career goals whilst working in a supportive...


  • Haywards Heath, West Sussex, United Kingdom Ardingly Full time

    We are seeking to recruit a Technical Event Support Technician (Sound/Video bias) to assist in all technical aspects of events at Ardingly College. In this role, you will be working with the Technical Event Support Manager to produce high quality production values and maintain event venues/equipment with a focus on sound and video. Duties will include,...

  • Support Worker

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Mencap Full time

    Job Advert Calling all compassionate and dedicated individuals Mencap is seeking passionate Support Workers to join our incredible team in Haywards Heath. As a Support Worker, you'll have the opportunity to make a real difference in the lives of individuals with learning disabilities. You will be working with a diverse group of people, each with their...

  • Teaching Assistant

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom Pink Tile Education - Sussex Full time

    Inspire and Thrive as a Teaching Assistant - Starting Autumn term Haywards Heath - Full-TimeAre you ready to be the driving force behind young minds' growth? Are you an energetic, enthusiastic, and committed Teaching Assistant looking for a role that truly makes a mark? Look no further - your opportunity to make a real impact is right hereWe're on the...

  • Support Worker

    2 weeks ago


    Haywards Heath, West Sussex, United Kingdom FindersKeepers Rec. Full time

    Support Worker (Weekend Day Cover)REF:HM/NG/ICMOur lovely 17-year-old client who has complex physical and learning disabilities, is looking for a Weekend Support Worker to join her team. H is non-verbal and uses facial expressions to communicate. She is a happy and loving girl who lives with her family. H has a great sense of humour and loves to spend time...