Starbucks Barista

2 weeks ago

Birmingham, Birmingham, United Kingdom The NEC Group Full time
This position contributes to Starbucks success by providing legendary customer service to all customers.

This job creates the Starbucks Experience for our customers by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment.

Models and acts in accordance with Starbucks guiding principles.

Achieving Results

  • Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
  • Anticipates customer and store needs by constantly evaluating environment and customers for cues.
  • Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
  • Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
  • Discovers and responds to customer needs.
  • Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
  • Maintains a clean and organized workspace so that partners can locate resources and product as needed.
  • Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
  • Follows health, safety and sanitation guidelines for all products.
  • Maintains regular and punctual attendance.

Helping Others Succeed

  • Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
  • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational methods.

Living Our Mission and Values

  • Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.

Experience and Qualifications

  • No previous experience required.
  • Maintain regular and consistent attendance and punctuality.
  • Available to work flexible hours that may include early mornings, evenings, weekends, nights and or holidays.
  • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security.

What we offer

  • Plus Group Bonus Scheme
  • 25 days annual leave rising to 26 after one year plus all UK bank holidays
  • Free Onsite parking
  • Free lunch when office based or on site
  • Potential home working options for part of the week
  • Pension matching up to 7% and
  • We will provide you with a Life Assurance cover if you are actively contributing to the NEC group personal pension plan and have joined at the first opportunity or within 12 months of becoming first eligible
  • Private Medical Insurance funded by the company
  • Great Learning and Development
  • Employee Assistance Programme
  • Dental, Cash Health and Holiday Buy flexible option
  • Exclusive Discounts and many more great benefits
The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Our customers come from all walks of life and so do we.

We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger.

If you share our values and our enthusiasm, you will find a home within the NEC Group.

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