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P523590 Neighbourhood Service Advisor
7 days ago
An exciting opportunity has become available to work within the Neighbourhood Services Team, initially based at the Civic Centre in Gateshead with an element of home working.
As a Neighbourhood Service Advisor, you will play a key role as the first point of contact in responding to enquiries from employees, customers and partner agencies relating to housing and council services.
You will deliver a customer focused service and provide administrative support as part of the Neighbourhood Services team, working to support tenants to sustain both tenancies and neighbourhoods.
You will have 5 GCSE's or equivalent at Grade C/4 or above (including Maths and English) or relevant experience.The role will involve working with ICT therefore computer skills are essential as well as good organisational skills and you should be committed to delivering customer service to a high standard.
You will have experience of working in a customer service environment; dealing with members of the public in person and over the phone; interviewing and communicating effectively.
What's in it for you? Well, there's so much on offer and here's just a few of the highlights
- You'll be paid a competitive salary plus additional allowances where relevant
- We'll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year
- You'll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service.
- You have the chance to buy up to 10 additional holidays per year.
- You'll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
- You will receive a generous mileage allowance if using your vehicle for work purposes
- We'll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell
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