![East of England Ambulance Service Trust](https://media.trabajo.org/img/noimg.jpg)
Single Point of Contact
2 weeks ago
The role of the SPOC Handler will be to provide basic and accurate assistance over the telephone using the appropriate software/triaging tools and, ensure the relevant information is passed to the correct Service providers, as appropriate.
The position will require interaction primarily with health care professionals, emergency services, community organisations and may include occasional calls from the general public
The Trust is dedicated to the delivery of the highest possible standards of patient care and is looking to recruit motivated and enthusiastic individuals as Call Handlers working in the Single Point of Contact (SPOC) environment which includes calls of a safeguarding nature.
These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive and flexible, with a caring attitude and to be able to adhere to strict confidentiality and information governance.
The Care Quality Commission has rated the care patients receive as outstanding - staff demonstrate compassion and respect whilst promoting patient dignity and respecting individual needs, patients are involved in their care and treatment, and staff act with the utmost professionalism and support patients and the public in the most trying of circumstances to provide positive outcomes.
Telephone skills are essential; they will need to be supported by qualities of articulate communication and time management with an attention to detail.
The role requires quick thinking and innovation.
The SPOC call Handler will have a high degree of autonomy, though working under a line manager, will need to display aptitude in time management and prioritisation of tasks.
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