Single Point of Contact

2 weeks ago


Bedford, Bedford, United Kingdom East of England Ambulance Service Trust Full time

The role of the SPOC Handler will be to provide basic and accurate assistance over the telephone using the appropriate software/triaging tools and, ensure the relevant information is passed to the correct Service providers, as appropriate.

The position will require interaction primarily with health care professionals, emergency services, community organisations and may include occasional calls from the general public


The Trust is dedicated to the delivery of the highest possible standards of patient care and is looking to recruit motivated and enthusiastic individuals as Call Handlers working in the Single Point of Contact (SPOC) environment which includes calls of a safeguarding nature.


These are responsible roles, which require the applicant to have the ability to remain calm under pressure, to be assertive and flexible, with a caring attitude and to be able to adhere to strict confidentiality and information governance.

Please also note there will be a typing test within the selection process.


The Care Quality Commission has rated the care patients receive as outstanding - staff demonstrate compassion and respect whilst promoting patient dignity and respecting individual needs, patients are involved in their care and treatment, and staff act with the utmost professionalism and support patients and the public in the most trying of circumstances to provide positive outcomes.


Telephone skills are essential; they will need to be supported by qualities of articulate communication and time management with an attention to detail.

Good IT skills will be necessary to be effective in role.

The role requires quick thinking and innovation.

The SPOC call Handler will have a high degree of autonomy, though working under a line manager, will need to display aptitude in time management and prioritisation of tasks.



  • Bedford, Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Available Roles:1.5 x Colchester (37.5 Hours Per Week & 18.75 Hours per week)0.5 x Clacton Hours Per Week)A fantastic new vacancy has arisen across all of our locations. We are recruiting experienced administrators to support the smooth running of our ambulance stations.In this critical role you will support the Operational Managers with their...

  • Spor Administrator

    2 weeks ago


    Bedford, Bedford, United Kingdom East London NHS Foundation Trust Full time

    Bedfordshire Talking TherapiesSPoR (Single Point of Referral) Administrator Band 4The Bedfordshire Talking Therapies (BTT) is an NHS funded Talking Therapy service that helps with common mental health problems like low mood and anxiety. We offer a range of different therapies from CBT to Counselling. Therapy is offered; in groups, by telephone, online or...


  • Bedford, Bedford, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

    Bedfordshire Hospitals NHS Foundation Trust has an exciting opportunity for an exceptional, dynamic Discharge Planning Officer to join the Integrated Discharge Planning Team based at Bedford Hospital, with occasional rotation between Bedford Hospital North Wing.Working within the Integrated Discharge Team (IDT) you will be part of a team providing support to...

  • Customer Service

    2 weeks ago


    Bedford, Bedford, United Kingdom Axis Communications Full time

    Customer Services Coordinator page is loaded Customer Services Coordinator Permanent: 37.5 hours a week Monday - Friday If you think about it, fluids are needed in every place or process you can imagine - in every home, in every hospital, in every factory, in every farm, in every café.. That's why Aliaxis are here to help create the safest, most...

  • Project Implementer

    2 weeks ago


    Bedford, Bedford, United Kingdom East of England Ambulance Service Trust Full time

    We are pleased to offer an opportunity to join the GRS Application Team in Digital to support with development and configuration of the GRS System to support the Centralised Scheduling Project and and the implementation of Skillstream.The purpose of this role is to set-up, implement and maintain the GRS Rostering system to meet the requirements of the Trust,...


  • Bedford, Bedford, United Kingdom Igloo Full time

    Paint Sprayer – SaturdaysLocation: BedfordShift: Saturday, 07:00-17:00Pay Rate: £18 p/h PAYEEmployment Type: On-going work. Part time.Igloo is on the lookout for Paint Sprayers to join our client's team in Bedford. This role provides successful candidates with the chance to work for one of the UK's leading automotive companies with a nationwide...

  • Paint Sprayer

    2 weeks ago


    Bedford, Bedford, United Kingdom Igloo Full time

    Paint SprayerLocation: BedfordShift Pattern: Monday-Friday, 07:00-17:00Pay Rate: £18 p/hEmployment Type: On-going workJoin Igloo in Bedford for a rewarding career as a Paint Sprayer. This role provides successful candidates with the chance to work for one of the UK's leading automotive companies with a nationwide presence.The Role: Painting a range of...


  • Bedford, Bedford, United Kingdom East of England Ambulance Service Trust Full time

    Our vision - Outstanding care, exceptional people, every hour of every day. #WeAreEEASTYou will be joining a workforce recognised for delivering outstanding care to our patients, where teamwork and quality is embedded into our day-to-day practice. We support an open, honest and respectful culture and actively seek out opportunities to improve every element...


  • Bedford, Bedford, United Kingdom East London NHS Foundation Trust Full time

    We are looking for a creative, forward thinking and motivated senior clinician to join our friendly and professional multi-disciplinary Bedfordshire and Luton CAMHS Service. The post holder will be working as part of a team within our countywide CAMHS Triage Team.The post holder will undertake rapid triage and assessment for all referrals into the...


  • Bedford, Bedford, United Kingdom Pillars of Support Full time

    Looking for a professional Housekeeper to start work ASAP at a family home in Bedford.As a Housekeeper you will be responsbile for ensuring excellent levels of cleniness and overall appearance of home.Attention to detail is essential.If this vacancy is of interest to you please dont hesitate to contact us.Job Type: Part-timePart-time hours: 4 per weekSalary:...


  • Bedford, Bedford, United Kingdom FMC Talent Full time

    Looking to take your construction experience to a highly visible role? We've partnered with a renowned contractor who are looking someone ready to steer the success and growth of their organisation.The companynThis family-run business has a hand in commercial, and public sector works, including maintenance, refurbishment, and new build services. They aim to...


  • Bedford, Bedford, United Kingdom Business Smart Solutions Full time

    What you'll work onThe Housing Maintenance team are responsible for delivering core business functions to a multi-million-pound, modern, People and Values led Housing Service, through the provision of high quality repairs services and technical support, ensuring customers' outcomes are at the centre of what is delivered. The team play a key role in...


  • Bedford, Bedford, United Kingdom Just Recruitment Solutions Limited Full time

    Service Advisor Vacancy - Bedford - up to £35K oteExperienced Service Advisor Franchise DealershipMonday to Friday Saturdays mornings on a rotaAs a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiting the dealership.Your duties will include:Upselling of additional works, service plans and...


  • Bedford, Bedford, United Kingdom University of Bedfordshire Full time

    Salary:- Lecturer: *GBP*38,205 - *GBP*45,585- Senior Lecturer:*GBP*46,974 - *GBP*56,021Job category/type:- AcademicJob description:As our School expands its apprenticeship programs, we are in need of additional staff to assist in the growth and delivery of our Nursing Associate courses taught at Bedford, Luton, and other campuses.We are searching for...

  • Legal Clerk

    2 weeks ago


    Bedford, Bedford, United Kingdom Blue Arrow Full time

    My client in Bedford is looking for a Legal Clerk.Overview of the Role -To support the delivery of Legal Services provided by the Legal Services TeamsMain Duties - To liaise with the appropriate points of contact to arrange hearings, court dates and meetings for the Legal Teams ensuring the timely distribution of accompanying papers as necessary. To provide...

  • HR Administrator

    2 weeks ago


    Bedford, Bedford, United Kingdom ParentPay Full time

    Overview:ParentPay Group is the European EdTech market leader in MIS, cashless school payments, school meals management and communications software. Across our Group, we help more than 20,000 schools effectively manage their data, save administration time, and reduce costs whilst enabling millions of parents to communicate with their school, remaining...


  • Bedford, Bedford, United Kingdom FMC Talent Full time

    Looking to take your construction experience to a highly visible role? We've partnered with a renowned contractor who are looking someone ready to steer the success and growth of their organisation.The companyThis family-run business has a hand in commercial, and public sector works, including maintenance, refurbishment, and new build services. They aim to...


  • Bedford, Bedford, United Kingdom FMC Talent Full time

    Looking to take your construction experience to a highly visible role? We've partnered with a renowned contractor who are looking someone ready to steer the success and growth of their organisation. The company This family-run business has a hand in commercial, and public sector works, including maintenance, refurbishment, and new build services. They aim...


  • Bedford, Bedford, United Kingdom Tripod Social Care Full time

    Tripod wishes to speak to Qualified social workers with Child Protection experience£40p/hHybrid workingRecord details of any child protection referralCheck child protection register (as delegated by TL)Check available records for child/familyAlert child protection register of any ongoing investigationComplete CP1 (Social Workers report)Interview child (may...


  • Bedford, Bedford, United Kingdom SpaMedica Full time

    SpaMedica is looking for a Field Executive/Service Promotions Executive to join the team covering Hertfordshire and Bedfordshire.If you are interested in travelling and cold calling practices promoting our NHS ophthalmology service, we want to hear from youBenefits of our Field Executive / Service Promotions Executive:£33,339 per annum salary and is...