Receptionist (Temporary)

Join our charitable Trust to inspire people to become more active, creative and healthy

Post Title:
Receptionist

Vac Ref:
IHL - R004TEMP

Base:
Rugeley Leisure Centre

Salary:
£18,328 per annum, pro rata

Hours:17.25 hours per week Hours Wed 14:00-21:00, Fri 06:45-11:00, Sun 10:00-16:00)

Contract Type:
Temporary Contract (Until 31st May 2023)

About the role:

Our receptionists are the face of Inspiring healthy lifestyles.

You will be the first friendly face our customer sees and their first point of call for knowledge, inspiration, and motivation.

No two days are the same as through this role you will deal with a wide variety of people coordinating everything from enquiries to event bookings, managing memberships to processing payments.

This role certainly has it all.

Liaising with members of the public our receptionists must love interacting with our customers to provide an excellent customer experience.

About You:

We are looking for enthusiastic and highly motivated people who are interested in working within the leisure industry.

A team player, you will support both the customer and your team around you to provide personalised solutions for our members.

You must be resilient and stay positive and polite through every contact and support the odd frustrated customer.

You will love interacting with people, have bags of confidence and the desire to deliver great customer service and excellent administration.

Why join Inspiring healthy lifestyles:

You will be joining our charity to enrich the lives of the communities we serve.

In return we offer a range of staff benefits including:

• Gym membership
• Staff benefits platform including discount shopping vouchers
• Cycle to work scheme
• Employee Assistance Programme
• Eye care vouchers
• Sick pay
• Pension Scheme

Closing Date:13th January 2023

Job Title:
Receptionist

Reports To:
Team Leader

Grade:
SCP Cannock

Your Role:

You will be an outgoing and confident individual responsible for providing up to date information to all customers and potential customers in relation to services provided by Inspiring healthy lifestyles.

You will welcome and greet our members and ensure that any queries are either resolved or channelled in the correct direction, whereby enhancing the member's experience.

You will be managing all bookings and incoming telephone calls and dealing with each call effectively and in a prompt manner, also, ensuring face-to-face enquiries are quickly responded and acted upon.

You will also be responsible for taking payments for sessions and equipment and setting up of direct debits for memberships.

You will be a competent team member and ensure that all our customers receive an excellent and safe experience when visiting any of our sites.

As part of the team, you will work collaboratively to deliver a range of daily duties efficiently and effectively.

Providing a quality customer service to everyone that visits the centre will be at the heart of what you do.

You shall comply with all relevant data protection legislation (GDPR) and/or Inspiring healthy lifestyles policies regarding data protection when processing personal data during the course of employment.

This includes personal data relating to any employee, customer or agent of Inspiring healthy lifestyles.

Key Responsibilities

1. To act as the first point of contact for all customers and visitors being mindful of the diverse needs ensuring are welcomed to the Centre in a friendly, helpful and efficient manner.

2. To conform to safe working practices as approved in the Health and Safety manual of Inspiring healthy lifestyles.

3. To be aware of and comply to all policies and procedures in relation to customer service, XN Leisure, Lifestyle and the Fitness Journey.

4. Responsibility for accurate cash handling of potentially large sums of money in the form of cash, cheques and credit card transactions. And the day-to-day reconciliation of monies using the Leisure Management Software System (TLMS) and report any discrepancies.

5. Responsibility for the accurate administration of the Trusts membership scheme. This data is sensitive and requires absolute discretion and accuracy. The postholder must be aware of and conform to GDPR as well as the Trusts policy on data protection.

6. To administer an effective lost property system maintaining adequate records.

7. To account for all small stock items for sale and/or hire, including stock checks.

8. To offer sales advice to all visitors and potential customers. To promote the benefits of the membership packages to assist the Centre in achieving monthly sales targets including setting up, processing and monitoring Direct Debits.

9. To assist with the filling of all courses by contacting people on waiting lists.

10. To ensure all visitors and contractors sign in and out. Receptionists are also responsible for ensu

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