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Customer Service Assistant-school Leisure Assistant

3 months ago

Cambridge, Cambridgeshire, United Kingdom Vivify Venues Full time
This role comprises
evenings, weekends, and
school holiday camps


Contract Type:
part time, 0 (zero) hours, permanent

Job Purpose:


To welcome our Hirers and their groups into the schools' facilities ensuring all facilities are opened and set up on time for each group to be able to enjoy their visits.


Report to:
Regional Operations Manager

Role and Responsibilities:

  • To deliver a world class experience for our community hirers, ensuring all customers receive a positive and rememberable experience.
  • Assist with the setting up of rooms for lettings & other school related events.
  • Ensure that the Health & Safety Guidance is always adhered to and report any hazards or faulty equipment via our company platform.
  • Undertake light cleaning duties to ensure that the school's premises are always left as found.
  • Completion of training modules, aiding the understanding and knowledge of the role, such as Manual handling, Safeguarding and fire safety.
  • To complete all Health and Safety checks due diligence throughout the shift to ensure the high standards of the school, ground and environment are maintained.
  • Unlock & lock the school whilst ensuring the security & safety of the site.
  • Due to the nature of our business, you may be asked at times to complete other duties and responsibilities to support the school and the team.

BEHAVIOURS / EXPERIENCE

Our Community Host Need to be:

  • Of an outgoing personality, with a positive mindset.
  • Competent with administrative duties.
  • Organised to ensure we provide the best customer experience to all our hirers.
  • Have the desire to learn and develop both behaviours and competencies specific to the role.
  • Willing and able to participate in learning and development opportunities.
  • Passionate about making a difference within the community.
  • A great communicator with all staff within Vivify, the School stakeholders and Community Hirers
  • Flexible to be able to adapt to amended bookings.

Our Community Hosts need to behave:

  • With confidence when communicating to all hirers.
  • With a professional and positive attitude.
  • With enthusiasm, energy, and a positive outlook.
  • With passion for your role, the Community Purpose, and the Company.
  • With drive and determination to succeed in the role.

Process:

  • We will contact you for a short interview
  • If you are successful, we will be starting the onboarding and
    Enhanced DBS checks (all funded by the company)
  • Start day and training

Safer Recruitment Policy
This role requires us to run
a DBS check before starting your first day.

Job Types:
Part-time, Permanent

Part-time hours: 0-15 per week

Salary:
£7.49-£10.42 per hour

Benefits:

  • Onsite parking

Schedule:

  • Holidays
  • Monday to Friday
  • Weekend availability

Application question(s):

  • What is your current postcode?
  • This is a lone working role and, by law, any employee must be aged 18 or over in order to qualify for a lone working role. Do you qualify to be a lone worker?

Education:

  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)

Work authorisation:

  • United Kingdom (required)

Work Location:
In person

Reference ID:
Cottenham Village