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Team Leader
3 months ago
Location:
Thomas Parker House, Lincoln (hybrid working is available after successful probation)
Contract Type: 37 hrs
- permanent
Salary:
£29,025,00
Interviews will take place at Thomas Parker House, Silver Street, Lincoln LN2 1DY on the 6th & 7th September 2023
Serco is one of the leading public sector providers of customer services, working with central and local governments to provide customer-facing and back-office functions.
We pride ourselves on a high-quality service, often supporting some of the most vulnerable people in our society - and as one of our Team Leaders you will support your Team to ensure sure that we continue to deliver this incredibly important work.
The Customer Service Centre is the First Point of Contact for many of Lincolnshire County Councils Services, including Adult Care, Children's Services, Highways, Registration & Celebratory Services, Library Services.
We deliver a diverse range of services, many of which play an important part in people's lives - whether it is carrying out a Social Care Assessment to enable a resident to stay safely at home, taking a contact to support a Child in Need or simply renewing a library book, it can be hard, but rewarding work.
Our current vacancy is in the Children's Team within our Care &Wellbeing Hub, which delivers services for Children's & Adults and the Lincolnshire Carers Service.
The OpportunityYou will be responsible for a team of Customer Service Advisors, who will be delivering essential services on behalf of Lincolnshire County Council to the citizens of Lincolnshire.
You will inspire a skilled, versatile, and diverse team utilising your experience in managing performance and delivering suitable support. For this reason, you will have proven success in leading a team particularly in a Customer Service Centre environment.This is the perfect role for those who are looking to utilise their existing leadership skills in a dynamic role.
Bring your enthusiasm, strong leadership ability and communication skills to this role to onboard with us at Serco.Depending on the service area you may be required to have a DBS check.
Where will I work?
Our offices are based in Lincoln City Centre at Thomas Parker House and we do offer hybrid working opportunities once you're settled in and fully trained.
The office is perfectly situated for travel via public transport and there is a discounted car parking scheme in operation if you chose to drive.
What hours will I work?Due to the nature of the role, you will need to be flexible to work between the hours of 8am and 6pm Monday to Friday to provide management cover for your service.
Where relevant you may be asked to work 9am to 4pm on a Saturday.What training will I be given?
You will be given a full Serco Induction and relevant training aligned to your role and ongoing development.
What we offer:
Starting salary £29,025 per annum
Competitive pension scheme; matched up to 6% and Life Insurance
Agile working opportunities
25 days annual leave in addition to bank holiday, plus the opportunity to buy up to an additional 5 days per annum
Access to employee support services
Inclusion in our Local Government Partnership Engagement activities throughout the year
Serco discounts which include cinema, Merlin entertainment and online shopping discounts, cycle to work scheme, and discounts on mobile phone plans and leisure centre memberships.
Why Serco?
Meaningful and vital work:
The nature of our business means you will do interesting work that matters - delivering essential services that truly touch people's lives;
Great people:
We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.
This role will require you to motivate, lead and develop a high-performing team to successfully deliver excellent service and results.
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.
We are innovators, committed to redesigning and improving public services for the benefit of everyone.Apply
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).
