Supporter Care Officer

1 week ago

London, Greater London, United Kingdom Your Place Full time
Could you be our Supporter Care Officer, supporting our fundraising income streams to enable the charity to continue its vital work?

Your Place has one simple mission - to solve homelessness one person at a time.

We are a small but high achieving charity that is making life-changing differences to single adults who have experienced homelessness.


Our work is award winning and our person-centred approach has been recognised nationally in both the charity and housing sectors.

And with the cost-of-living crisis hitting us all hard, our work has never been so important.

By joining us, you will be helping over 300 people each year regain their self-belief and rebuild their lives.

About the role


This role is responsible for providing exceptional supporter care to our donors and fundraisers, ensuring accurate record keeping and reporting, and supporting various income streams for the charity.

It is an important role within the Fundraising and Communications Department, who are responsible for raising the profile of the organisation and the experiences of those we are here to help, and mobilising support to the cause.


This role will also play a key role in stewarding and acquiring supporters, including individuals taking part in challenge events, schools and faith groups, as well as one-off and regular donors.

They will ensure an excellent supporter experience, so that both existing and prospective donors feel valued and informed about the impact our supporters are making.


This role would suit someone who is passionate about the work of Your Place and looking to start their career in the charity/fundraising sector.

There is an opportunity to have exposure to different income streams and activity, collaborating with and supporting our team working across community, individual giving, legacies, major gifts, corporate partnerships and trust fundraising.


Salary:
£27,000 to £31,000 per year

Contract:
Permanent

Hours:
Full-time, 37.5 hours per week (Monday to Friday, 9am - 5pm)

Location:
Hybrid (remote work 60% and office base: Canning Town, London 40%). We are open to flexible and part-time working requests.

Responsibilities include:

  • Be the first point of contact for all fundraising enquiries, providing information, support and materials quickly and efficiently.
  • Ensure that supporters receive timely and relevant charity updates and thanks, and that all scheduled communications add value to the relationship.
  • Manage and update supporter records and report on fundraising activity and performance.
  • Work with the Fundraising and Finance Teams to process donations and reconcile fundraising income.
  • Assist with fundraising, marketing projects, and campaigns.
  • Lead on activity with existing community supporters, including fundraisers, schools and faith groups, and identify opportunities to grow our supporter base.
  • Support the Senior Individual Giving and Legacies Officer and Senior Philanthropy Officer to develop and implement campaigns and donor journeys.

About you

Essential:

  • Have experience working in an administrative role
  • Be able to communicate effectively, in writing and verbally, with internal and external stakeholders
  • Have excellent IT skills with experience using systems including Microsoft packages and databases
  • Work in a logical, organised manner with a high level of attention to detail
  • Focused and results driven, with strong analytical skills
  • Comfortable working as part of a small team, as well as independently

Desirable:

  • Experience working in a fundraising environment and/or using a supporter database.
  • Knowledge of Code of Fundraising Practice, and fundraising laws and regulations
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