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Home From Hospital Support Service Coordinator

3 months ago

Derby, Derby, United Kingdom South Derbyshire CVS Full time

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Home from Hospital Support Coordinator (hospital based)

Salary:
£26845 (pro rata for part time posts)

Hours:22.5 hours per week

Contract Type:
Fixed Term until 31st March 2024

Pension:
SDCVS has a workplace pension scheme with matched contribution

Responsible to:
DHFHSS Field Partner Manager

Based:
Derby Royal Hospital

Purpose of job


To support the co-ordination of a person-centred Home from Hospital Support Service (HFHSS), respond to individuals within a specific geographical area.

To assess need and support planning for discharge from hospital, liaise with and support area coordinators to deliver and review a service response aimed at achieving identified outcomes for service users.


Main duties

  • Actively promote the HFHSS and to develop working relationships and referral pathways with the Integrated Discharge Hubs at the acute hospitals
  • To work closely with Hospital Discharge Coordinators on the wards to identify patients prior to discharge that may need HFH support.
  • To assess the patient's suitability for HFH support prior to discharge.
  • To assess and discuss with the patient their needs on leaving hospital and undertake and document a personcentred holistic assessment of need
  • To begin planning the support required prior to them leaving hospital with area HFH coordinators
  • To oversee the implementation of a personcentred delivery plan in response to the assessed need (as above), linking with HFH District Coordinators and other communitybased services where appropriate
  • To support the hand over to HFH District Coordinators upon discharge and assist where appropriate
  • To assist in reviewing service user progress
  • To identify any gaps/ needs that the service cannot assist with and record those for feedback to Hospital Discharge Teams.
  • To carry out appropriate risk assessments
  • To record all activities and keep up to date and accurate case notes on CRM
  • To produce service and monitoring reports
  • To work within agreed service standards and ensure contractual targets are met.
  • To comply with all organisational policies and procedures and be fully committed to safeguarding, confidentiality and equality & diversity when carrying out duties
  • To contribute to the overarching aims and work of the organisation as required

Person Specification

Skills:

  • Excellent customer service and communication skills including the ability to deal with difficult and challenging situations
  • The ability to support people to live independently in the community and build confidence and resilience
  • Excellent communication and partnership working skills
  • Effective planning, task and time management skills, the ability to meet deadlines
  • Excellent IT skills including the use of databases to record and report case information.
  • The ability to work within a team and on own initiative

Qualifications:

  • Good standard of education and/or evidence of personal development (equivalent to Level 3)
Experience

  • Experience of assessing and managing risks
  • Experience of working with vulnerable clients
  • Preferable experience of working within a hospital setting and knowledge of the discharge pathways
Knowledge

  • Good understanding of local Safeguarding procedures and responsibilities.
  • Good understanding of the Derbyshire Health and Social Care system including services which are available to people locally
  • Good understanding of a range of common health conditions
  • Good understanding of how life changing events (such as bereavement, ageing, physical or mental illness, welfare benefits or discharge from hospital) can impact on a person
  • Understanding of equality and diversity
Interviews expected to be carried out: w/c 23rd January 2023

Job Types:
Part-time, Contract

Contract length: 15 months

Part-time hours: 22.5 per week

Salary:
£26,845.00 per year

Day range:

  • Monday to Friday

Work Location:
One location

Application deadline: 15/01/2023

Reference ID:
HFH Coordinator - RDH