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Helpdesk Supervisor

3 months ago

Bracknell, United Kingdom Randstad Construction and Property Full time

Job Title: Helpdesk Supervisor



About the Position: Are you ready to step into a rewarding role as a Helpdesk Supervisor? Well, look no further Join a leading Facilities Management (FM) provider's dynamic team in Bracknell. With a recently extended 5-year contract, this role offers stability and room for personal growth.



Location:
Bracknell

Salary:
£35,000 per annum

Contract:
Recently Renewed 5-Year Contract

Hours:
Monday to Friday, 8:00 AM to 5:00 PM

Key Responsibilities:
  • Supervise a team of helpdesk administrators for smooth operations.
  • Manage facilities, compliance, and subcontractors effectively.
  • Create detailed reports for transparency.
  • Collaborate with senior management to ensure accountability.
  • Coordinate with engineers for timely services.
  • Provide top-notch customer service to address client needs promptly.
  • Handle high-pressure situations calmly for operational efficiency.
  • Prioritize and manage workload to meet deadlines.
  • Implement a methodical approach to tasks for continual process improvement.
  • Experience with Maximo is beneficial.

Benefits:
  • 25 days holiday plus bank holidays.
  • 5% matched pension contribution.
  • Life assurance at 2x annual salary.
  • Optional private healthcare and dental care.
  • Sick pay.
  • Training and development plans.
  • Long service awards.
  • Mortgage advice.
  • Employee discounts at various retailers, gym memberships, and restaurants.

Qualifications and Skills:
  • Prior experience in FM industry preferred.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Ability to work well under pressure and manage priorities.
  • Methodical with keen attention to detail.
  • Familiarity with Maximo or similar CAFM systems is a bonus.

Randstad CPE values diversity and equality. We welcome applications from all sections of society. Candidates must be eligible to work in the UK. Learn more about us and what we do: [This is an example link to a non-existent URL]