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Holiday Cottage Cleaner Team Leader

3 months ago

Bodmin, Cornwall, United Kingdom National Trust Full time

We have an opportunity for a Holidays Operations Team Leader to work at 12 of our stunning holiday cottages in South East Cornwall near Polruan, specifically at Triggabrowne, Pont Pill and Lansallos.

You will assist the Holidays Operations Assistant Manager in the delivery of our growing holidays business. You will ensure consistent delivery of the operation across the area and achieve high levels of visitor satisfaction.

You will want all guests to be delighted with their stay, and for them to create memories and stories in our unique holiday places.

The role entails being out and about at the holiday cottages as well as some desk-based admin tasks and some Saturday work.

A flexible approach to working and self-motivation will be needed in this varied role.

Duration:
Permanent

Hours: 22.5 hours per week.

Salary:
£13,618.80 per annum

Internally you will be known as 'Holidays Operation Team Leader'


You will need to be able to get to the cottages and remote locations independently and confident driving in country lanes.


You will be part of a larger portfolio within the South East and Heart of Cornwall Holidays Team managed by the Holidays Operations Manager.

You will be keen to share experiences and good working practises within the wider team and support them when needed.

You will be keen to ensure consistency across the portfolio.


What it's like to work here:To find out more about what it's like to work within "Holidays" at the National Trust, click here to watch our video.


For our visitors outdoor life at Pont Pill along the Fowey River focusses on the quay which is perfect for wildlife.

For those staying at Triggabrowne it's the gorgeous Cornish countryside that surrounds the cottages that makes their stay special along with the network of footpaths to walk the rugged Cornish coastline and a scramble down to tiny beaches and coves and of course Lantic Bay.

Our Lansallos cottages have commanding views over the rolling hills down to the sea.

What you'll be doing:

You will support the team of Holidays Operation Assistants to meet the high standards of cleanliness and presentation in the holiday cottages.

You'll help with induction and training of new team members. You will assist the team with their E-learning. You will be happy to take calls from the team and support them remotely or on site. You will step-in to cover changeovers yourself when needed.

You will be confident in carrying out admin tasks such as printing notices, using checklists and checking bookings and familiar with staff rotas.

You will provided with a laptop, a mobile and can choose to work in the cottages, at home or hot desk at one of our office locations.


You will work with the team to ensure they work efficiently and have what they need to deliver the standards.

You will procure items for the cottages checking the inventory regularly. You will purchase and manage stock for the stores to ensure that the team has everything they need. You will work closely with our partners and suppliers.

You will ensure that the guests are supplied with the Welcome offers and additional supplies they may choose to purchase on site.

You will co-ordinate with our Holidays Team and Guest Relations to assist the guests.

You will attend Holidays meetings both in person and remotely to keep up to date with operational delivery changes and ensure consistency across all our offers nationally.


You will report maintenance issues, find solutions and fix minor issues yourself, keeping track of repairs and replacing broken items.

You will work with our regular contractors. You will carry out risk and compliance tasks making sure everyone is safe. You will be familiar with Fire Safety, Hazardous Substances and PPE. You will carry out workplace inspections and deal with any accidents or incidents in a timely way. You will work with our gardener and with the local countryside ranger team understanding our contribution to conservation.

Please read the role profile attached.
Who we're looking forWe'd love to hear from you if you have:

  • practical experience in an operational role in a holiday operating environment
- a good understanding of necessary standards of housekeeping, presentation and maintenance
- some supervisory experience, good people skills, confidence dealing with a variety of situations including incidents and complaints

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Seaso