Export Customer Service Specialist
1 week ago
Are you ready to be part of a worldwide logistics network that values diversity and individuality? At DB Schenker, with over 72,000 colleagues globally, we believe in teamwork and making a difference collectively.
Position: Export Customer Service SpecialistWe are looking for a proactive Export Customer Service Specialist who can ensure exceptional service delivery to our clients and partners globally, keeping export operations seamless and customer satisfaction paramount.
Location: Heathrow
Hours: Monday to Friday - 9:00 to 17:30 (hybrid work post significant training)
Responsibilities- Manage email communication with customers and suppliers efficiently
- Coordinate vendor collections and enhance logistics efficiency
- Utilize Tango systems for shipping documentation and compliance
- Prepare shipment documents including airway bills
- Ensure export entries comply with UK HMRC regulations
- Oversee post-flight tasks and handle documentation
- Manage job file invoicing and optimize costs
- Address customer queries promptly to maintain positive relationships
- Industry experience in export operations
- Strong organizational and prioritization skills
- Effective written and verbal communication abilities
- Problem-solving skills and ability to handle customer complaints
- Comprehensive training and professional development
- Pension scheme with employer contributions
- Annual leave and birthday off benefits
- Career development opportunities within the organization
Apply now for this exciting opportunity to grow your career. Note that applications may be reviewed before the job advert expires.
DB Schenker - Embracing Diversity and Inclusion
Join our diverse workforce, where we welcome individuals of all backgrounds. We ensure a fair recruitment process and commit to enhancing diversity in our teams.
Professional Development, Work-Life Balance, Working Internationally
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