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Distribution Supervisor
3 months ago
Shift Pattern:
Night Shifts. Rolling shift pattern of 12 hours; 4 nights on 4 nights off, 6pm – 6am
Axis Logistics Limited is a progressive and expanding UK subsidiary of the Prax Group, dealing with the transportation of road fuels.
Central to our success is our ability to keep their vehicles moving on time and to execute our schedules and effective management of all administration functions.
With this in mind, we are now looking to appoint a Distribution Supervisor.
Located at our Thurrock office, the Distribution Supervisor will ensure the highest standards of deliveries are met for all our customers, ensuring that all scheduled deliveries are completed in line with the customer's expectations.
Reporting to the Distribution Team Leader you will work on a shift pattern covering nights and weekends. Therefore, weekend working is a requirement for this role.
Duties and responsibilities:
nDeliver the schedule, utilize resources efficiently and fulfil customer expectationsnEstablish and develop good working relationships with all stakeholders, including Customers, Drivers, Transport Manager, Sales teams, and third-party contractorsnEnsure customer service is maximized and issues are dealt with to maintain high service levels – communicating directly with customers as necessarynTo manage all driver operational / delivery queries in a timely and professional manner.nRe-routing, scheduling, and arranging deliveries accordingly.nInputting of releases into terminal systemsnProvide support to Fuel Schedulers and the Transport ManagernTo monitor driver performance closely to ensure deliveries are made in line with agreements and escalate when necessarynEnsuring all necessary information is fed back to the colleagues with in efficientlynProvide support to all customersnAssist with event investigation and resolution of issuesnCrisis management – work closely with drivers and customers to minimize the impact to our business in the event of incidentsnAssist with administrative processes including payroll and POD record keeping.
Skills & Experience:
nProven ability of working in an order and dispatch environment that is customer service focused, together with experience of vehicle schedulingnPrepared to take the lead and ownership of the operationnBe able to prioritize, work well under pressure and communicate effectivelynStrong sense of Customer focusnStrong UK geographical knowledgenGood written and verbal skillsnKnowledge of drivers' hours regulations and WTDnMust be IT literate to an intermediate standard (Excel, Word, Outlook)nTeam playernAdaptable to new systems and processesnAttention to detail and application of prevailing business processes
