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Customer Service Executive
3 months ago
Fleming & Howland is a boutique furniture maker with a high level of expectations when it comes to quality and service.
We sell direct to consumers globally and so setting client expectations in advance is crucial. We need to provide a service that surpasses the norm by going above and beyond.The Position:
Key Duties:
- Resolving problems and complaints.
- Working with couriers, freight forwarders and logistics companies to track and trace deliveries.
- Liaising with clients when there are damages or customer services issues and resolving them in a timely manner.
- Other admin duties related to customer management.
About You (_essential_
)
- An understanding of the importance of quality customer service and how critical behaviours impact the customer experience.
- Proven experience working within a customer service position to a very high level.
- Take ownership with a positive attitude and a drive to be proactive.
- Exceptional IT skills with the ability to quickly pick up new systems.
- Confident attitude with excellent English both verbal and written.
- Ability to work independently in a quiet environment.
- Ability to work without too much direction following training.
- Excellent presentation, social ease and the ability to communicate confidently with international clients.
- A genuine interest in the luxury interiors or furniture industry.
About You (_advantageous_
)
- An understanding of export documentation, incoterms and crossborder selling.
- German or French as a second language.
If you think you would enjoy working with a British designer and manufacturer to provide the best support to high-end clientele, this is a unique opportunity to join a growing business with exciting prospects.
Building For Everyone
Our team inspires great ideas, drives new plans forwards and helps make Fleming & Howland a fantastic place to work.
Fleming & Howland is committed to continuing to make diversity, equality, and inclusion part of everything we do, from how we build our products to how we build our workforce.
Job Types:
Part-time, Permanent
Salary:
From £13.46 per hour
Schedule:
- Monday to Friday
Education:
- Bachelor's (preferred)
Experience:
- customer service: 3 years (required)
Work Location:
One location
