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Accommodation Manager
3 months ago
Accommodation Manager
Welcome to an exciting opportunity with a leading luxury student accommodation provider
We are offering an outstanding chance for an Accommodation Manager to join our team in Portsmouth. If you have experience in accommodation management in various settings like PBSA, Hotels, Hostels, or Care Homes, and a passion for providing exceptional customer service, we would love to hear from you.
About the Role:
As our Accommodation Manager, you will have a key role in delivering excellent service and ensuring a welcoming, inclusive environment for our residents. Your responsibilities will include:
- Warmly welcoming and assisting visitors and residents, ensuring quick and informative responses to inquiries.
- Conducting guided tours for potential tenants, showcasing our luxurious accommodations and converting viewings into bookings.
- Building strong partnerships with local universities to enhance the student living experience.
- Setting and maintaining high standards of service excellence, fostering a comforting atmosphere.
- Proactively addressing maintenance issues and organizing events to enhance student life.
- Ensuring compliance with health and safety regulations and conducting regular room inspections.
- Using your local knowledge to enhance residents' experiences by recommending amenities and attractions.
- Managing budgets effectively and providing guidance to a dedicated Maintenance Operative.
- Participating in client meetings and contributing to strategic discussions.
Skills & Experience Required:
- A strong understanding of the property sector, with previous experience seen as advantageous.
- Outstanding customer service skills, focusing on building relationships.
- Effective communication skills, along with the ability to motivate and mentor team members.
- A customer-centric approach, committed to exceeding expectations.
- Proficiency in Microsoft Office and a proactive, organized mindset.
- The ability to multitask and adapt to changing priorities seamlessly.
Benefits:
- Competitive salary package
- Opportunities for career development and growth
- A supportive and inclusive work environment
- Health and wellness benefits
- Paid time off and holiday allowances
We are dedicated to building an inclusive workplace and encourage applications from individuals of all backgrounds, including those with diverse experiences and perspectives. If you are ready to create a significant impact and be part of a vibrant community, submit your application with your resume and a cover letter outlining your suitability for the role.
Join us in redefining luxury student living and delivering exceptional service every step of the way.
