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Digital Contract Management Lead
3 months ago
That's why we're building a diverse, inclusive community, where your voice is heard and valued. We may not change the world, but we can change the world of financial technology.
A passionate Salesforce professional consultant with a wealth of experience in defining and executing a strategic vision for S alesforce , whilst being accountable for the day-to-day management of the platform .
Your communication skills are second to none and you thrive on working with senior stakeholders and leading a team of S alesforce A dministrators to deliver best-in-class solutions, directly contributing to growth by building a scalable CRM engine.
A s a Salesforce Platform Lead you will be reporting to the Head of Digital & CRM and will be delivering real value to us by developing and delivering a scalable CRM strategy for the platform.
You will be overseeing a team of S alesforce A dmins and will be responsible for the full S alesforce ecosystem, which is the foundation of the business across all operational areas, from Sales to Onboarding to Client S e rvices .
Define and implement the Salesforce strategy to maximise growthManagement of an effective Salesforce platform (which consists of Sales Cloud, Service Cloud, Knowledge, Account Engagement/Pardot and several third-party apps)
Design and implement effective CRM automations and controls in line with Flagstone's DevOps strategy
Support the continuous development of Salesforce to ensure it remains aligned to the evolving needs of the business
Acts as Subject Matter Expert in Salesforce and associated marketing tools, ensuring that the business gets maximum value from the tool including cross-training Squads and teams as appropriate
Be an advocate for Salesforce and drive usage across the business , leading training sessions to developing documentation to ensure users can leverage Salesforce effectively
manage the change control process and deployment strategy
Provide technical leadership in Salesforce technologies, staying up-to-date with new features and capabilities to enhance business operations
Establish and enforce governance and best practices for Salesforce usage to maintain data integrity and security.
Comprehensive knowledge of the Salesforce platform, including its various modules like Sales Cloud, Service Cloud, Marketing Cloud/Pardot, and Community Cloud.
Line management experience of a high performing team , including Salesforce developers, A dministrators and A nalysts.Significant experience in a Salesforce role, with demonstrable experience supporting and maintaining Sales Cloud and Service Cloud
Core Understanding of CI/CD and best practices related to SF and deployments
Proficiency in designing end-to-end Salesforce solutions to maximize value and align business processes with client objectives .
The ability to work with senior stakeholders including T ribe Leads and C S uite
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