Insurance Customer Service Advisor
7 days ago
Insurance Customer Service Executive
Location:
Haywards Heath (Parking on site)
Salary:
£21k - £24k + Company benefits
**Hours: Mon
- Fri 9am 5.30pm**
Immediate interviews
Do you want to work for an expanding, well-established organisation that offers amazing training and a friendly and supportive working environment? If so, I have great opportunity within my client's customer service team based in their office in HaywardsHeath.
The role is a varied role dealing with incoming queries, focusing on pet insurance, dealing with customer service, sales quotations, and administration.
Responsibilities:
- Answer and resolve customer queries.
- Policy administration.
- Proactively follow up insurance enquires and quotations.
- Ensure the CRM system is updated accurately.
- Gaining a comprehensive knowledge and understanding of company products.
- Identify trends and areas for improvement.
- Ensure company and regulatory policies are adhered to.
- Proven telephonebased customer service, contact centre background
- Great communication skills and great attention to detail
- Good IT skills and have used CRM systems.
- Passion for animals and pets.
- Confident and personable with a strong work ethic.
This is a great opportunity to join a thriving and exciting organisation where you will be an integral part of a successful team.
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