Welcome & Service Assistant

3 weeks ago


Downpatrick, United Kingdom National Trust Full time

As the public face of our properties, you'll provide a warm, friendly welcome to visitors to Audley'c Castle, give information about the site and area, answer questions and make sure everyone has an enjoyable and memorable visit.


Salary:
£11.64 per hour

Contract/duration:
Fixed term, end date September

Hours/working pattern:10am - 4pm daily, flexible shifts.

This role is an hourly paid, fixed term role.

Wherever possible we aim to offer a consistent working pattern, but we're looking for flexibility as it may be necessary for us to alter this pattern from time to time to suit the needs of the business.

We'd give you as much notice of this as possible.


What it's like to work here:Working as part of the Welcome Team at Castle Ward, you'll be ensuring visitors have a fantastic day out, safely.

You'll be checking in with the duty manager throughout the day and catch up with the Welcome Team at the start and end of day.

Managed by the visitor experience team you'll also have the chance to take part in events and other activities on site.


What you'll be doing:

You'll be part of the team at Audley's Castle for the summer, providing visitors with information, looking after the health and safety of the site and ensuring everyone has a great day out.

This role would suit you if you love working outdoors, feel confident working on your own and have a passion for sharing the amazing history of our landscapes.

Day to day, you'll deliver a great all-round customer service experience.

You'll be on hand answering queries and listen to what our visitors need so you can share the right information.

Your role is to make sure our visitors have the best day they can.


Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.

This role would suit anyone with a passion for delivering great customer service.

Who we're looking forWe'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude

The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Taxfree childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • EV car lease scheme
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term f/t or p/t (until 15/09/24)

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