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Improvement Support Officer

3 months ago

Westbury on Trym, Bristol, United Kingdom North Bristol NHS Trust Full time

This post is an exciting opportunity to be part of the team supporting an ambitious programme of Improvement across the trust.

The Patient First approach has strong commitment from the Trust Board and Executive leadership and is a key part of delivering on our strategic objectives for the next 5 years.

Our award-winning Patient First work supports teams make change and meaningful improvement and is recognised at a national level.


The Improvement Support Officer is a diverse and unique role, covering a variety of responsibilities within the Patient First Patient First Delivery Team to support the successful delivery of improvement projects.

You will help facilitate the development of tools and resources and support the evaluation and research work of the team, whilst also providing administrative support.

You will need a broad skillset and a positive, flexible approach. The post would suit an individual with administrative experience, and ideally experience analysing data and developing resources.

  • Supporting the Patient First team to deliver improvement projects.
  • Supporting the Improvement Support Manager with the development of tools and resources including our education programme, webspace, toolkit and improvement hub internally and externally.
  • Supporting the Improvement Support Manager with feedback; capturing and documenting staff/patient impact using surveys.
  • Supporting the Improvement Support Manager Improvement Support Manager with data cleaning, evidence searches and reports.
  • Providing administrative support for the Patient First team, including eRostering, managing and ordering supplies, creating, and maintaining systems, and electronic filing.
Patients are the most important people in the health service and are at the centre of what we do.

Patients and carers are the 'experts' in how they feel and what it is like to live with or care for someone with a particular illness or condition.

The patients' experience of our services should guide the way we deliver services and influence how we engage with patients every day in our work.


All staff should communicate effectively in their day to day practice with patients and should support and enable patients/carers to make choices, changes and influence the way their treatment or care is provided.

All staff, managers and Board members should work to promote effective patient, carer and public involvement in all elements of their work We have a duty to involve, engage and consult with patients, carers and families about plans for health facilities and the provision of our services.

North Bristol NHS Trust wholeheartedly embraces the principles of patient partnership and has made clear its commitment to involve patients in key aspects of its work, which will be further strengthened through becoming a Foundation Trust.

Project Support

Providing flexible support with project delivery to the Improvement Practitioners.

This may include:

  • Providing evaluation support, including cleaning, and presenting data to a high standard.
  • Providing administrative support, including creating clear and simple spreadsheets to record data, creating and formatting documentation for projects.
  • Creating ad hoc visual resources and content, such as posters, training presentations, etc., with guidance from the relevant Improvement Practitioner.
  • Providing hands-on support and attending training for this where necessary, including fit testing support.
  • Supporting with the implementation of projects, including distributing information in a professional manner.
Resource and Content Development Support

  • Supporting the creation of physical and digital resources to be used by Patient First and NBT (North Bristol NHS Trust) improvement teams.
  • Developing improvement tools with guidance from the Improvement Support Manager.
  • Adapting tools and resources to ensure they are appropriate for healthcare.
  • Supporting the Improvement Support Manager in updating intranet pages for the Patient First team, ensuring that information is kept up to date and that content is engaging.
  • Supporting the Improvement Support Manager with capturing success stories, using methods such as videos and surveys.
  • Adding transcripts to videos.
  • Advising the Improvement Support Manager on content that is due for review.
Evaluation Support

  • Supporting the Improvement Support Manager with data analysis and validation and evidence reviews on an ad hoc basis.
  • Analysing data produced by project work to assist with data validation with guidance from the Improvement Support Manager.
  • Producing evidence reviews on a variety of improvement topics through agreed processes.
  • Producing high-quality reports that clearly communicate a summary of results.
Administrative Support

  • Updating the team roster, ensuring hours are correct and approved.
  • Ordering supplies for the team as required.
  • Arranging and organising team meetings, including booking