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IT Systems Administrator
3 months ago
Introduction
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Job Summary
- Build, maintain and support Maximus UK IT environments on premises and in the Cloud in accordance with industry best practice and ITIL standards
- Provide third line support to the business, ensuring that servers and underlying IT systems are available for use
This role will be recruited in anticipation of Contract Reward.
Essential Job Duties
- Manage Group Policy and Active Directory structure
- Manage O365 deployment and its on going administration
- Manage on premises infrastructure (Citrix, Telephony, VSphere, SAN, firewalls, F5 load balancers) and resources in the Cloud
- Manage Microsoft IIS administration, web security, firewalls and VPNs and ensure company security standards are met
- Deliver BAU activities in accordance with industry best practice and ITIL standards (ie, daily checks, patching, backup, performance monitoring )
- Conduct investigations into operational problems, make proposals for improvement, and implement them when appropriate
- Review releases, upgrades and fixes available from system software suppliers and identify those which merit action. Maintain awareness of existing and emerging software and hardware solutions and develops upgrade plans
- Prepare software implementation procedures with fall back contingency plans. Installs and tests new versions of system software
- Maintain and test DR/BCP plans
- Deal with 3rd line support tickets transferred by the Service Desk
- Take ownership of incidents and problems, ensuring systems and users are kept up to date
- Maintain a high degree of customer service for all support queries and adheres to all service management principles
- Comply with the Maximus UK Change Management process
- Produce and maintain accurate process documentation in accordance with the ISMS
Education and Experience Requirements
Qualifications & Experience
- Hands on experience on Microsoft environment including Active Directory, Exchange TCP/IP, ADFS, VMware, SAN solutions, Load balancers, SolarWinds, MDM Intune,..
- Experience in XenApp 7.0 Configuration, administration and performance monitoring
- Familiar with IaaS concepts and methodologies
- Experience in looking after a VOIP communications system
- Able to communicate to all levels of staff, both verbally and in written format
- Able to work on his/her own initiative
- Able to multitasks
- Manage well work pressure and priorities changes
- At ease in an ever changing environment
- Embrace new technologies and new processes with enthusiasm
CHDA Statement
Where reasonable, MAXIMUS will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
