Retail Supervisor

1 week ago


Hull, Kingston upon Hull, United Kingdom Emmaus Hull & East Riding Full time

Retail Supervisor Emmaus Hull & East Riding

Terms and Conditions of Employment

  • Salary of £22,400 per annum
  • 37.5 hours/week over 5 days, Monday to Saturday, :30pm. Every Saturday.
  • Annual Leave 25 days per annum plus bank holidays. Retail team members will routinely work B/H and be given time in lieu.
  • Stakeholder pension.


Training & Development
  • Individually tailored.
  • A 24/7 employee assistance scheme is available.
  • Wellbeing support & organisation initiatives.

Retail operations summary of role:

  • To drive the Emmaus enterprise sales and achieve targets whilst supervising daily functions.
  • Help to lead a team to deliver great customer service to our donors and customers.
  • Work with the local community to generate sufficient donated stock to drive sales.
  • Help to recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
  • Set high standards of merchandising and housekeeping, ensuring you and your team's health and safety is a priority.
  • Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
  • Drive gift aid contributions and initiatives.
  • Manage logistics of collections and deliveries.
  • Act as a brand ambassador for Emmaus Hull & East Riding, supporting in store and social media campaigns to promote the brand and national fundraising initiatives.

General

  • To ensure activities are inline with quality management, health and safety, legal stipulations, policies and general duty of care and professional boundaries.
  • To be flexible and willing to carry out any reasonable duties needed to assist the community and business operations, including holiday/sickness cover, and participation in team meetings, attend 1:1's and appraisals.
  • To understand and work in accordance with the principles of Emmaus International and uphold its values and ethos.
  • Support, supervise and develop training for companions and volunteers.
  • Participate in wider Emmaus activities.
  • Be flexible and work in any retail area to support smooth operations including covering sites when needed.
  • Training will be given/arranged as necessary.

Essential

  • Previous retail experience
  • A strong communicator with excellent organisational skills
  • A highly selfmotivated, positive and resilient individual
  • The ability to build and maintain positive working relationships with a variety of people
  • Confidence working well on own initiative
  • Experience of working in retail management is highly desirable, as is experience working in the charity retail sector
  • Clean driving license

Personal Characteristics

  • Recognises, responds and adapts appropriately to change easily
  • Flexible and adaptable to meet the needs of the community and business
  • Effective communication skills including written, verbal, listening skills
  • Enthusiastic with a 'can do' attitude
  • Has an understanding of and empathy for in the work of Emmaus, and an ability to uphold Emmaus's values
  • Ability to maintain professional boundaries
  • Strong emotional resilience and able to identify when external support is needed for self and others.

Pay:
£22,400.00 per year

Benefits:

  • Company pension
  • Onsite parking

Schedule:

  • 8 hour shift
  • Every weekend

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Retail sales: 3 years (preferred)
  • Supervising experience: 1 year (preferred)
  • Customer service: 1 year (preferred)
  • Retail management: 1 year (preferred)
  • Management: 1 year (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person

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