ITSM Consultant

2 weeks ago

London, Greater London, United Kingdom Pantheon Full time

Purpose of Position

Find out if this opportunity is a good fit by reading all of the information that follows below.

An exciting opportunity has arisen for an experienced ITSM Consultant to join Pantheon's Technology Operation Team to support specifically on an ongoing DORA project.

We are currently on a journey to make sure that we are compliant with the recently released DORA regulations. The purpose of this role is therefore to rewrite existing policies and write new ones where required to ensure Pantheon is compliant from day one of the legislation going live. Pantheon have already completed gap analysis and have a well define workstream. Strong experience in iTIL and ISO27001 are needed.

Furthermore, the candidate will have strong stakeholder management skills and ability to work independently with technical and non-technical stakeholders at all levels of seniority.

The position will report to the Head of Technology Operations within Pantheon's Technology Department. They will be supported with the relevant materials and processes that Pantheon have developed.

Key Responsibilities

The ITSM Consultant is expected to assume the following key responsibilities plus any other reasonable duties as required:

  • Develop a clear understanding of the project, including objectives, scope and success criteria; proactively obtain any clarifications where necessary.
  • Write new policies and update existing ones where required, to uphold growing regulatory demands while remaining cognisant of Pantheon's operating model both as a business and in Technology.
  • Elicit and document end-to-end technology process flows, controls based on policies as well as evidence collection processes at the appropriate level of detail.
  • Establish relationships with key stakeholders and subject matter experts.
  • Uphold architecture standards for documenting and maintaining business process flows and related artefacts.
  • Work with Technology, Risk and external suppliers where required.
  • Ensure successful adoption of business and Technology changes within the business community by maintaining engagement with the user base, enabling training and support as required.
  • Provide periodic progress reporting as required.

Knowledge and Experience Required

Functional

  • Very strong knowledge of and experience of iTIL and ISO27001.
  • Knowledge and experience of working on audit compliance change projects.
  • Experience working on audit related projects.
  • Ability to elicit and document detailed business requirements including provision of rationale and relevant context.
  • Ability to elicit and documenting end-to-end business process flows at all levels, alongside being well versed with Microsoft Visio for production of process maps.
  • Ability to work in a systematic, coherent and objective manner, demonstrating rigorous evaluation skills to arrive at an optimal solution.
  • Adept at queries, report writing and presenting findings.
  • Experience of waterfall and agile project life cycles within a structured environment.
  • Strong track record of successful delivery against project objectives and delivering fit for purpose solutions.
  • Consistently own and drive through issues to a successful conclusion with the respective teams in a timely manner.

Stakeholder Management

  • Lucid and structured communication tailored to the audience.
  • Experience in independently running workshops with both business as well as technical stakeholders to elicit business processes and requirements, review analysis and validate documented projects artefacts.
  • Ability to develop and execute stakeholder engagement strategies, build strong rapport, constructively challenge stakeholder assumptions and mediate between conflicting requirements ensuring consensus.
  • Ability to communicate complex solutions to stakeholders, both technical as well as non-technical in a clear and succinct manner.
  • Ability to communicate rationale behind business processes and bring business teams/stakeholders and senior partners to align and concur.
  • Exposure to working with external third-party vendors.

The following is desirable, but not essential

  • Knowledge of Private Equity.
  • DORA Exposure.
  • iTIL certifications.
  • Understanding of business architecture.
  • Understanding of Risk Frameworks.

  • Junior Itsm Consultant

    2 weeks ago

    London, Greater London, United Kingdom Cloud Stratex Full time

    Junior ITSM ConsultantCloudStratex (CSX) is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart,...

  • ITSM Consultant

    2 weeks ago

    London, Greater London, United Kingdom Pantheon Full time

    Job Description Purpose of Position An exciting opportunity has arisen for an experienced ITSM Consultant to join Pantheon's Technology Operation Team to support specifically on an ongoing DORA project. We are currently on a journey to make sure that we are compliant with the recently released DORA regulations. The purpose of this role is therefore to...

  • ITSM Coordinator

    2 weeks ago

    London, Greater London, United Kingdom TEKsystems Full time

    A leading wealth managers is creating a new ITSM department and is looking to hire a junior ITSM analyst/co-ordinator to support in ensuring all policies align with the company. The successful candidate will work on change management, problem and incident management work, as well as assisting on CAB meetings. Required Experience : • ITSM experience...

  • ITSM Business Analyst

    2 weeks ago

    London, Greater London, United Kingdom Systematix group Full time

    We areSystematix and we are currently looking for a ServiceNow Business Analyst with experience in ITSM systems and processes to aid in our client's implementation strategies. ABOUT THE PROJECT Our client is looking for a Strategic Business Analyst to work with the Operations team and the Integration Program Manager to support and document the ITSM...

  • Senior Itsm Consultant

    2 weeks ago

    London, Greater London, United Kingdom CloudStratex Full time

    CloudStratex (CSX), A Brillio company, is the Sunday Times fastest growing privately owned British tech company that helps Enterprise clients effectively leverage next generation IT services and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart,...

  • Servicenow Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Henderson Scott Limited Full time

    ServiceNow Technical Consultant Henderson Scott are proudly working in partnership with a SerivceNow Elite partner throughout the UK. Due to the growth of the business, we are supporting to find a Senior ServiceNow Technical Consultant at their office in Warwickshire on a full time permanent basis. Please note - due to the nature of the projects, up to...

  • Servicenow Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom SOM-3 RECRUITMENT LIMITED Full time

    Role: ServiceNow Technical ConsultantLocation: Fully remote, UKSalary: up to £90k DOEBenefits: Rubbing shoulders with knowledgeable people that have been in the industry for many years Invest in employees- upskilling, training and latest certs. Great pension contribution 25 days annual leave Private HC after 6 monthsThis well-established, mature and...

  • ServiceNow Consultant with CMDB

    2 weeks ago

    London, Greater London, United Kingdom IQ ESM Full time

    ServiceNow Consultant with CMDB & Discovery Experience - Permanent - London/Hybrid - up to £60k base & BenefitsOur client is a leading provider of ServiceNow Consultancy Services and they are looking for a talented and experienced ServiceNow Consultant with hands on CMDB and Discovery experience to join their team.ResponsibilitiesWork with clients to...

  • Senior ServiceNow Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Xcede Full time

    ServiceNow Senior Technical Consultant required to join a specialist ServiceNow Implementation Partner based in the UK. Development in the ITSM suite of ServiceNow using JavaScript, HTML, and AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps. Working within an industry leading IT Service...

  • ServiceNow Senior Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Xcede Full time

    ServiceNow Senior Technical Consultant required to join a specialist ServiceNow Implementation Partner based in the UK. Development in the ITSM suite of ServiceNow using JavaScript, HTML, and AngularJS is a prerequisite, as is hands on experience of wider offerings including CSM, ITOM, ITBM, GRC, and SecOps.Like the look of this opportunity Make sure to...

  • ServiceNow - Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    Our client is seeking a skilled ServiceNow Senior Technical Consultant to join their team. As a ServiceNow Senior Technical Consultant, you will lead the technical implementations of ServiceNow, ensuring best practice designs and solutions are developed to meet customer needs. You will work closely with cross-functional teams and serve as a trusted advisor,...

  • IT Operating Model Consultant

    2 weeks ago

    London, Greater London, United Kingdom Atos SE Full time

    Press Tab to Move to Skip to Content Link Search by "Job Title" or "Keyword" or "Job ID" Select how often (in days) to receive an alert: Select how often (in days) to receive an alert: Remote Home, HOME (England & Wales), GB, Remote Hom Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven,...

  • ServiceNow Consultant

    2 weeks ago

    London, Greater London, United Kingdom Virtualresource Full time

    VirtualResource (VR) is a boutique consultancy supporting companies to optimise their HR systems and Workday. We strive to be the go-to company that partners with businesses to optimise their HR technology landscape. Our people are our most important asset We recognise the need for a committed, skilled and loyal team and strive to create a working...

  • ServiceNow - Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Konversational - The Customer Workflow Experts Full time

    Successful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Senior Technical Consultant with Konversational, you will be hands-on leading the technical implementations...

  • ServiceNow Presales Consultant

    2 weeks ago

    London, Greater London, United Kingdom NTT DATA Business Solutions Full time

    NTT DATA Business Solutions :nNTT DATA Business Solutions Group is part of the NTT DATA Corporate Group a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We combine a global reach with local intimacy to provide premier professional SAP services from deep industry expertise consulting to applied innovations in...

  • Business Analyst

    2 weeks ago

    London, Greater London, United Kingdom Systematix Full time

    We are Systematix and we are currently looking for aServiceNow Business Analystbased in the UK, with experience in SN projects and ITSM systems and processes, to aid in our client's implementation strategies.This is a 3-month contract which might extend, 100% remote.ABOUT THE PROJECT:nOur client is looking for a Strategic Business Analyst to work with the...

  • Senior ServiceNow Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Linking Humans Full time

    We are seeking an experienced ServiceNow Technical Consultant to join our client.This is a great time for a skilled professional passionate about ServiceNow solutions, aiming to work in a flexible, fully remote environment while contributing to significant projects. Lead the technical aspects of ServiceNow implementations and customize solutions to align...

  • Senior ServiceNow Technical Consultant

    2 months ago

    London, Greater London, United Kingdom IBM Corporation Full time

    IntroductionAs an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...

  • Senior ServiceNow Technical Consultant

    4 weeks ago

    London, Greater London, United Kingdom IBM Corporation Full time

    IntroductionAs an IBM Application Architect, you directly help clients transform their business and solve complex problems. You will define the scope and vision for projects that deliver customized solutions using your knowledge of IBM platforms. You are a technical leader, serving as a liaison among business partners, technical resources, and project...

  • ServiceNow Technical Consultant

    2 weeks ago

    London, Greater London, United Kingdom Arden Resourcing Limited Full time

    ServiceNow Technical Consultant Salary: 65k – 85k. I am recruiting on behalf of a ServiceNow partner, who are one of the fastest growing companies in the ecosystem. This opportunity will see you tasked with providing immediate results and expertise on project but will also see you use your experience and skills to help mentor junior developers in the...