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Customer Services Officer

3 months ago

Wareham, Dorset, United Kingdom Dorset Councils Full time
Organisation

  • Dorset Council
  • Location
  • Wareham, United Kingdom
  • Reference
b

  • Occupational group
  • Leisure & Culture
  • Salary details

- £7,509 - £7,64
  • Job term
  • Part Time
  • Appointment type
  • Permanent
  • Contact
  • Michael Holland
  • Contact
telephone

  • Closing Date
  • 20 August :00 PM

Customer Service Officer:

13.

35 hours per week (flexible working considered):

Salary £7,509 - £7,645:

Purbeck Sports Centre:

What's in it for you:


Dorset Council is looking for a motivated, customer focused, team player to join the Customer Services team at Purbeck Sports Centre (Wareham).


What you can expect to be doing:

As a first point of call for all customers you will be confident, approachable and dedicated to providing the highest standard of customer care.

The key duties for this position include;

  • Handling customers enquiries both in person and over the telephone.
  • Handling queries regarding the Centre, facilities, events and activities.
  • Taking bookings and payments on the point of sale system using cash and cards
  • Assisting with general administration such as record keeping, replenishing leaflets and bookings.
  • Sales and Memberships
  • Good verbal and written communication skills
  • The ability to work in a busy environment
  • Good level of IT Skills
  • The ability to use your own initiative
  • Experience in customer services

About you:


Flexibility and reliability are essential as you will be required to work a variety of shifts including evenings, weekends and holiday periods.

You will be a motivated and confident individual with a background of working in a customer facing role.

The hours of this position are predominantly on Friday evenings and an additional day during school holidays.

Dorset Council:

A great place to work:
We're passionate about making Dorset a great place to live, work and visit. Working for us should be no exception.

At Dorset Council we:
- provide more than 450 services to over 300,000 residents
- have ambitious aspirations
- are excited about our future
- care about Dorset and all the people who live here
- know that all roles make a difference and that our employees are key to our success

You will:
- have access to a range of employee benefits
- be part of an organisation that supports each other to grow and succeed
- have access to range of training opportunities which will help with your personal development and career progression

We are proud to be a Disability Confident Employer. We offer an interview to everyone who declares a disability and meets the essential criteria for the role.

We also look for applicants who share our commitment to our behaviours. We will ask you to evidence when you have demonstrated them as part of the selection process.


This role is UK based and we will need to establish your Right to Work as part of the appointment process.

We use generic job descriptions and person specifications. This means the job title on any attachments may differ from the job title in the advert. We may provide specific information in a context statement if relevant.

Find out more about how to apply.