This is an exciting opportunity for a Hotel Receptionist to join our busy team.

You will deal with overseeing guest bookings, payments and communicating with all departments within the hotel to ensure smooth daily operations of our 55 bedroom Hotel that also has event space for up to 200 persons.

You will also be trained to handle small event enquiries too.

The role includes greeting customers in a friendly and professional manner both on the telephone and in person.

You will be the first and last point of call for all guests, therefore customer service skills must be second to none.

You will also deal with customer questions and enquires.

The role is split into shifts working between 7am and 9pm and is based on 5 days out of 7 including weekends on a rota basis.

The Person

• Has an enthusiastic, proactive, and "cando" attitude as the role is so varied
• Is organised while working well under pressure
• Is quick to learn new skills and is comfortable working with IT / Computer systems
• Recognises that great customer experience is key to the success of the hotel, and is keen to receive and respond to customer feedback in a constructive manner
• Is able to embrace the hotel's values and ethos
• Is well presented, with excellent communication skills

Work Remotely

• No

Job Types:
Full-time, Part-time, Permanent

Part-time hours: 30 per week

Salary:
Up to £10.50 per hour

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Referral programme

Schedule:

• Day shift

Supplemental pay types:

• Bonus scheme

Experience:

• Hotel reception: 1 year (preferred)

Work Location:
In person

Reference ID:
Recep2023

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