Lead, Production Support Services

2 weeks ago

London, Greater London, United Kingdom Deluxe Media Full time
Job

Lead, Production Support Services

Description

About the Company


Since 1915, Deluxe has served as the trusted partner to the global entertainment industry: from the major Hollywood studios to new global content platforms, as well as leading local content producers, broadcasters and distributors around the world.


Our comprehensive offering of creative post-production and digital delivery solutions enables our clients to enhance and maximise the value of their content globally.

We provide an end-to-end suite of services unrivalled in breadth, scale and global scope: high-end audio and visual post production for television and film; content management; content marketing; content localisation; and IP-based global distribution.

Deluxe is a Los Angeles-based company with operations in over 25 countries around the world.

Whilst the International business of Deluxe comprises less than half of the revenue of the business today, we expect this share to increase substantially as we lead the international growth agenda for the business.

Deluxe is a best-in-class employer, with over 8,000 of the most respected technologists and artists in the industry.

We foster a culture of ingenuity, passion and collaboration to support our clients and our people, in all their endeavours.

Our company values follow.

About the team

Localisation

The global demand for entertainment content today is unprecedented. Deluxe provides worldwide audiences with the latest features and original content of all kinds.

We are one of Europe's leading localisation facilities.

We provide clients and therefore end users with a worldwide service offering in over 50 languages for theatrical, home entertainment, broadcast TV and OTT.


With traditional cinema and home entertainment facing further disruption from online platforms and evolving user expectations, Deluxe is looking to attract bright and talented people who are unfazed by the shifting media world.

About the Opportunity

Overview of responsibilities:

  • Provide supervision, direction and leadership to the Production Support Services team.
  • Maintain ownership of Theatrical QC processes and development of more efficient procedures according to operational needs.
  • Oversee direct reports, depending on the needs of the department, monitoring their performance, conducting onetoone meetings and their performance evaluations.
  • Ensure that staffing and training levels meet production needs, identify additional team needs and report them to the Head of Localisation.
  • Oversee the training of new Linguistic Specialists and report to the Head of Localisation regarding their progress.
  • Proactively identify potential issues/problems with projects in progress and under hypercare, formulate responses and solutions in a resourceful manner.
  • Communicate with the coordinators and account managers responsible for overseeing the projects.
  • Create adhoc workflows for oneoff special projects.
  • Ensure that deadlines are met.
  • Assist with redeliveries and rejections, identifying causes of redeliveries/rejections, completing Corrective Action Reports when applicable, and proposing solutions to meet KPI targets.
  • Oversee the updates of the work instructions, documentation and checklists for departmental staff.
  • Provide weekly escalation summaries of production and staffing issues to management.
  • Participate in managerlevel meetings and initiatives.
  • Maintain a flexible work schedule according to business needs.

Other Responsibilities:
Idealization of the more effective features for the proprietary software.

  • Contribute actively to the training of new employees across teams and serve as a mentor to training approaches used; provide input for evaluations.
  • Maintain and update guidelines for freelance linguists.
  • Create work instructions for new procedures.
  • Collaborate on productionrelated initiatives to increase customer satisfaction.
  • Promote cooperation with nonLondon subtitling operations teams.
  • Multitasking, problemsolving, decisionmaking, and keeping abreast of new procedures.
  • Other duties as assigned.

The person:

  • At least 3 years of experience as a Linguistic Specialist in a media company.
  • Bachelor of Arts degree in Media, Communications or Translation (or equivalent), MA in Translation an advantage.
  • Proven experience in editorial, translation or project management.
  • Background in audiovisual and film production an asset.
  • Extensive knowledge of managing complex localisation processes is essential.
  • Sound technical knowledge.
  • Previous experience on cloudbased platforms for localisation services is an advantage.

Core competencies:

  • Excellent command of English, other languages an advantage.
  • Excellent attention to detail and strong organizational skills.
  • Broad cultural knowledge and wide range of interests.
  • Team player, detailoriented. Able to work proactively on a number of simultaneous projects under pressure of a deadline.
  • Good command of Micro

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