Night Receptionist

2 weeks ago


Glasgow, Glasgow City, United Kingdom The Brunswick Hotel Full time
The Brunswick Hotel in the Merchant City is looking for a night receptionist to join our team. We require someone who is fully flexible. The working hours would be between 9pm-9am.

The salary is tbc.

DUTIES INCLUDE:

  • To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
  • To build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
  • To be responsible for accurate and efficient auditing and guest billing processes.
  • To assist in keeping the hotel reception area clean and tidy at all times.
  • To administer all routes of reservations to ensure that room bookings are made and recorded accurately.
  • To ensure that all reservations and cancellations are processed efficiently.
  • To keep up to date with room prices and special offers to provide accurate information to guests.
  • To report any maintenance, breakage or cleanliness problems to the relevant manager.
  • To administer the general petty cash system and float in an accurate manner.
  • To undertake all training as required (eg, first aid, health and safety, fire training).
  • To adhere to all fire safety test procedures and to assist in the evacuation process in the event of fire.

SKILLS AND EXPERIENCE REQUIRED:
A friendly and welcoming approach / High standards of dress and presentation.

Ability to remain calm during difficult situations or in a very busy environment.

The ability to work unsupervised and within a team setting.

Excellent interpersonal skills, including a pleasant telephone manner.

SKILLS AND EXPERIENCE (DESIRABLE):
Previous customer service experience / Previous experience in hospitality.

Job Types:
Part-time, Zero hours contract

Schedule:

  • 12 hour shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Education:

  • A-Level or equivalent (required)

Language:

  • English (required)

Work Location:
In person
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