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International Compliance Advisor
3 months ago
Job details:
Department
The Registry
Responsible to
Assistant Registrar - Registry Systems and Data
Location
Kedleston Road, Derby Campus
Salary
23,343 to £25,143 per annum pro rata (for exceptional performers, there is scope for further progression up to £28,914 per annum, pro rata)
Closing date
Sunday 3 March 2024
Contract type
Permanent
Post type
Part-time
Reference
0027-24
About the role:
Working in a conscientious customer service team, within the Registry, you will deliver a valuable service to students.
You will provide a high standard of support to administrative functions, through the provision of information, advice and guidance services as part of the International Student Hub, with specialism in immigration compliance.
You will support University staff with complex queries that relate to non-UK students.You will have a responsibility for the University's engagement monitoring of international students, making direct interventions with students where required.
Principal accountabilities:
- To provide specialist support, information and advice to international students, on arrival and during their studies at the University, including referral to other internal or external support, information and advice services where appropriate and escalating queries to the International Compliance Officer and Senior International Compliance Officer when necessary.
- Manage and maintain accurate student record transactions and data to enable concise reporting for institutional decisionmaking, strategy development, internal audits and external returns e.g. UK Visas and Immigration (UKVI), Higher Education Statistics Agency (HESA) and university league tables. Be proactive and transparent in completing any required investigative and remedial work to maintain accuracy.
- Manage casework, in compliance with legal requirements and in line with the University's own procedures for case management and reporting, in accordance with Service Level Agreements (SLAs).
- Assist with attendance monitoring processes for nonUK students in order to maximise retention whilst ensuring compliance with UKVI directives. Supporting with any interventions identified.
- Assist with any compliance visits and/or audits for external bodies under the remit of the post.
- Ensure that customer service provided to university staff and students is delivered as expected and to a high standard. Assist in establishing SLAs with internal customers and service providers. Assist with the production, maintenance and analysis of relevant statistical information as require, in line with university procedures.
- Support the University's enrolment function for international students with regards to the completion of right to study checks.
- To participate in international events as and when required. To assist with Open Days and special events either in an officebased role or as part of the activity itself.
- Using available audits and monitoring processes ensure quality assurance of own work and effective prioritisation to avoid creating bottlenecks and delays. Use initiative to resolve problems and queries relevant to responsibilities.
- Assist with collating information for responses to Freedom of Information (FOI), Subject Access Requests and informal/formal admissions complaints as expected.
- Promote and exemplify the values behaviours and attributes associated with the role, Registry and the University.
Person specification:
Essential Criteria:
Qualifications:
- Level 3 qualifications such as A-Levels, BTEC Extended Diploma or equivalent qualification, with GCSE Maths and English at Grade 4/C or equivalent or comparable knowledge and transferable skills gained through professional experience
Experience:
- Experience of working in a team within a busy administrative environment
- Experience of using data to manage workload
Skills, Knowledge and Abilities:
- Understanding complex requirements, planning work and managing priorities
- Contributing to the creation of innovative solutions to problems, addressing the root cause and thus making a positive impact
- Working collaboratively across boundaries to achieve common goals
- Building and maintaining strong working relationships at all levels across an organisation
- Good interpersonal skills including the ability to demonstrate tact and diplomacy in dealing with a wide range of contacts both internal and external to the University
- Strong customer and service focus
- Good IT Skills including a working knowledge of Microsoft Office or equivalent
- Good organisational skills
- Excellent writing skills and telephone manner
- Good judgement of situations and people and the ability to respond appropriately, professionally and commendably
- Demonstrate digital competency across a range of technologies
- Good analytical skills and ability to convey messages
- Ability to work through service pressures methodically and calmly
- Ability to be
