![Financial Services & Pensions Ombudsman](https://media.trabajo.org/img/noimg.jpg)
Deputy Financial Services and Pensions Ombudsman
1 week ago
The Office of the Financial Services and Pensions Ombudsman (FSPO) was established to resolve complaints from consumers, including small businesses and other organisations, about the conduct of financial service providers or pension providers.
The FSPO provides an independent, fair, impartial, confidential and free service to resolve complaints through either informal mediation or formal investigation and adjudication. When a consumer is unable to resolve a complaint or dispute with a financial service provider or pension provider, they can refer their complaint to the FSPO.
Role
The functions of the Deputy Financial Services and Pensions Ombudsman are laid out in Section 13 of the Financial Services and Pensions Ombudsman Act 2017. This role is wide-ranging. Reporting to the Ombudsman, the successful candidate will:
- Assist the Ombudsman to investigate complaints against financial service providers or pension providers in a manner which is proportionate to the nature of the complaint.
- Implement robust governance and management systems to ensure adherence to the highest standards of ethics and governance in accordance with the Code of Practice for the Governance of State Bodies, all relevant legislation and public sector directives;
- Deliver effective strategic and business planning, resource deployment, value for money and performance accountability.
The ideal candidate will have:
- A proven record of achievement at senior level in the public or private sector that demonstrates the vision, leadership and management skills necessary for the role;
- A significant track record of success as a senior manager, contributing to strategic direction and consistently delivering on objectives;
- Experience in the development and implementation of strategies including the capacity to engage staff and drive optimal cultural performance and service delivery.
Further details on this significant opportunity including information on how to apply and a full list of essential requirements are available on
For a confidential discussion please contact Karan Nesbitt on or email
We are committed to a policy of equal opportunity and encourage applications under all nine grounds of the Employment Equality Act.
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