Medical Administrator

6 days ago


Brighton, Brighton and Hove, United Kingdom Teladoc Health UK Full time

Medical (EMO) Administrator

In Brief
We are currently seeking an experienced medical administrator to work with us on a part-time basis.

You will provide essential administrative assistance enabling our patients to access our range of market-leading health and wellbeing services with ease and convenience.


Contract type:
Permanent, Part-time 0.6FTE

Hours of work:
Monday to Wednesday, 9am to 5.30pm (30 minutes unpaid lunch), 24hrs/week

Annual salary:
£25,000 pa (£15,000 pro rated for 3 days)

Work mode:
Hybrid (one day in our Brighton office).

Role and Responsibilities

  • Coordination and communication with other Teladoc Health global offices when required.
  • Liaising with clients regarding patient care and provision of services
  • Point of contact for Teladoc Health's EMO Clinicians including maintaining and responding to Teams internal queries and communications.
  • Coordination and collection of medical records from clinics, hospitals and GP surgeries in the UK and IE
  • Updating and maintaining accurate customer records on our database, including uploading scans, medical reports and consultancy notes.
  • Formatting and preparing letters and documents
  • Handling incoming paper and digital correspondence in a timely and efficient manner in line with company processes.
  • Data entry
  • Provide administrative support to EMO Administration Lead and UK office managers.
  • Taking an active role in businesswide projects where appropriate.
  • Previous experience in office administration essential.
  • Previous experience in maintaining Clinician records desirable.
  • Previous experience working in health care provisions services desirable.
  • Able to work independently as well as to contribute effectively to the team.
  • Excellent Planning and Organisation Skills.
  • Excellent communicator written and verbal.
  • Data entry
experience preferable.

  • Total proficiency with Microsoft programmes, G Suites and ability to adapt to and learn new processes, technology and software packages.
  • Analytical ability in order to identify and improve current processes and procedures.
  • Keen eye for detail, punctual, organised and empathetic.
  • Proactive approach to their work.
  • Experience dealing with enquiries via an array of platforms including inhouse office communications (Microsoft Teams).

Employee Benefits

  • Pension contribution (8% fully paid by Teladoc, with 0% employee contribution)
  • Private medical insurance
  • Annual paid leave entitlement of 25 days plus public holidays (prorata)
  • Employee Assistance Programme (EAP) with access to free financial, legal and lifestyle, advice, as well as counselling and Mental Health support
  • MyStrength, our very own emotional awareness app supporting your mental wellbeing
  • Thanks Ben benefits platform.
  • Extended parental leave
  • Cycle to work scheme
  • Company laptop.

Who We Are
Teladoc Health is the world's leading virtual care provider, delivering care to over 20 million members across 125 countries.

Teladoc formally entered the UK virtual care space in 2019 offering the only comprehensive virtual care solution spanning
telehealth GP services, expert medical opinion, mental health support, nutrition and physiotherapy consultations.

We work with the world's leading life, health, accident, travel and general insurers, other large corporates, affinity groups, and the NHS to deliver industry-leading, award-winning virtual healthcare services to their policy holders, employees, and patients.


Equality and Diversity


Teladoc Health UK adopts a zero-tolerance approach to discrimination on any of the protected grounds in the Equality Act 2010.

We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.


Job Types:
Part-time, Permanent

Salary:
£25,000.00 per year

Benefits:

  • Casual dress
  • Company pension
  • Private medical insurance
  • Referral programme

Schedule:

  • 8 hour shift
  • Day shift
  • No weekends

Work Location:
In person
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