1st Line Support Engineer

2 weeks ago


Grays, Thurrock, United Kingdom Proactive Appointments Full time

1st Line Support Engineer


Our client, based in the Grays area have an exciting opportunity for a 1st line support engineer to join on a permanent basis.

This role will cover over 200 users in their head office near Grays but will also require occasional site visits across the UK.You must have commercial experience as a Support Engineer and must have a valid UK driving license and your own vehicle.


Primary responsibilities:

  • Answer helpdesk calls
  • Help users with 1st line issues such as password resets / unlocking accounts
  • Setup of hardware i.e. printers, mobile phones, desktops, laptops
  • Work as part of projects to rollout technology solutions
  • Creating tickets on Freshdesk and seeing through to resolution
  • Remote support for Users up to 220
  • Onsite support for 1st line tasks

Personal qualities:

  • Quick learner
  • Confident and professional on phones and in person
  • Good communications skills
  • Work of own initiative
  • Ability to work logically when faced with IT issues

Technical skills:

  • Windows 10


Office 36
  • Azure (not essential)
  • Basic networking / cabling
  • Mobile setups
  • General helpdesk skills (printing etc)

1st Line Support Engineer
Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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