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Reception/f&b Team Member
3 months ago
Job Description:
Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the caseThen we want YOU to join our FANTASTIC Team
We are looking for a super talkative and positive team member to support the reception and food & beverage departments to create memorable experiences for our guests.
- Welcoming guests as soon as they arrive, day or night, with great care and attention, providing a friendly and personal welcome for guests and remains attentive to their needs
- Ensuring that the guest service is excellent so that they will return to the hotel
- Has an impeccable attitude which conveys the image of the brand and hotel
- Understanding and complying with all health and safety regulations for the hotel
- Covering Reception, Food & Beverage and help other departments as required
- Prepares and serves snacks, breakfasts, meals
- Welcoming guests with care and attention and with a personalised approach
- Anticipating guests' needs and takes them into consideration
- Handling any guest feedback be it positive or negative
- Promoting the company's ALL loyalty program
- Ensuring all working and public areas are cleaned
- Working to meet hotel financial and quality targets
- Who are we looking for?_
- A solid background in customer service is essential, a previous experience in hotels is always welcomed
- A creative, cando attitude, with the ability to think outside of the box.
- A bubbly and sociable personality
Benefits:
- What will you get?_
- Pension Scheme
- A Discount Card to be used in Accor Hotels Worldwide
- Training & Development
- Additional holidays with service
- Recommend a friend scheme
- Employee Advisory Service