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Dental Receptionist
4 months ago
Job Summary
We are a busy NHS/ private general dental practice, located in Rochester, Kent.
Due to expansion, we are looking for a receptionist with excellent communication and organisational skills with a can do attitude.
You will need to be able to work well in a team and be committed to providing the best patient experience.
Previous dental reception experience is essential.You will work alongside our current receptionist and also assist our management team.
Responsibilities and Duties
The reception team are the first contact point for patients and visitors to our practice. At all times, the reception team should command a professional, friendly and polite manner. As part of the dental team, the receptionist's role is to assist in the smooth and efficient running of the practice, and to adhere to protocols at all times in line with the company policies, goals and values
Duties will include Front of House assistance, admin, reception work as well as patient follow ups
You will need to be computer literate and have an excellent telephone manner and most importantly, excellent manner in face to face customer service
- Greet and liaise with patients and provide excellent customer service
- Answer enquiries in person, by phone and in writing in a professional manner
- Accurately maintain patient records using a computerised booking system
- Constantly monitor the appointment book to maximise available appointment time
- Ensure patients receive all necessary paper work and all forms are signed and dated correctly
- Understand and manage patient confidentiality and data protection
- Be aware of company policies and procedures to ensure CQC compliance
- Provide administrative support for the management team
- Promote a professional image of the company at all times and be knowledgeable about the services the practice provides
- Maintain a tidy and organised reception area
- Take receipt of all monies
- Monitor and order stationary
- Sort and distribute post
Job Types:
Full-time, Permanent
Salary:
From £11.50 per hour
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
COVID-19 considerations:
All Covid 19 protocols are adhered to
Ability to commute/relocate:
- Rochester, ME1 1EU: reliably commute or plan to relocate before starting work (required)
Experience:
- Dental receptionist: 2 years (required)
Work Location:
In person
