PLEASE NOTE THIS POST IS FOR INTERNAL APPLICANTS ONLY

An exciting opportunity has arisen to work as part of the Diagnostic Imaging Admin and Clerical Team at Gateshead Health Foundation Trust as a Diagnostic Imaging Navigator.

This role will provide comprehensive administrative support to the imaging modalities across the department at the Queen Elizabeth Hospital and Community Diagnostic Centre at Metrocentre by acting as first point of contact for internal and external referrers.

This is a multi-skilled role. The post holder will be expected to develop and utilise a wide range of knowledge including diagnostic imaging modalities, booking procedures, schedules and waiting list management, and utilise a range of Directorate and Trust systems.

You will work closely with clinical teams, cancer and surgical navigators to co-ordinate and schedule appointments to ensure patients meet all required targets of their pathways, including cancer and RTT.

The successful candidate will have excellent communication skills and be able to communicate with a range of hospital stakeholders and patients in a professional and courteous manner.

It is essential for this role to have good IT skills, have effective organisational skills, be able to work under pressure and use your own initiative to solve problems.

Main duties of the job

To work independently and as a member of the Administration team using initiative, skills, knowledge, and organisation to provide an efficient and high-quality service, whilst dealing with patients and managing patient priority in a caring professional manner

To work as the Navigator dealing with clinical and non-clinical staff, patients, and work other Specialties within the hospital setting to ensure patients receive timely tests/scans and reports

To utilise a comprehensive knowledge and practical experience of hospital and IT systems, including PACS, RIS, Careflow, and ICE.To process and interpret patient information using a range of computerised systems.

To assistwith clinic session booking and to highlight issues to Clinical staff in cases of high demand on clinic lists or gaps in staff rotas.

To follow agreed processes and pathways for resolving enquiries, including clinical, reporting and urgent outpatient enquiries.

To assist with actions arising from clinical session cancellations, including contacting patients

To prioritise and organise own and department daily workload

To demonstrate a range of problem-solving skills to ensure service provision is maintained

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, and Metrocentre all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronym ICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

See attached Job description and personal specification which provides a detailed explanation of the main responsibilities and requirements for this role.

Person Specification Experience

• evidence of administrative experience working within the NHS.

knowledge and skills

• Effective organisational skills
• ability to use initiative to problem solve
• able to work independently and as part of a team
• Knowledge of Diagnostic Imaging modalities and booking processes
• Knowledge of NHS Waiting Time Targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Community Diagnostic Centre - Metrocentre

Radiology Administration and Waiting List Manager

£25,147 to £27,596 a yearas per agenda for change

Contract

Permanent

Working pattern

Full-time

Reference number

CDC

Job locations

Community Diagnostic Centre - Metrocentre

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