Director of Solutions

2 weeks ago

London, Greater London, United Kingdom Nuvei Full time

The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow.

WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is the Canadian fintech company accelerating the business of clients around the world. Nuvei's modular, flexible and scalable technology allows leading companies to accept next-gen payments, offer all payout options and benefit from card issuing, banking, risk and fraud management services. Connecting businesses to their customers in more than 200 markets, with local acquiring in 45+ markets, 150 currencies and more than 600 alternative payment methods, Nuvei provides the technology and insights for customers and partners to succeed locally and globally with one integration.

At Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey

Your Mission

Nuvei's Solution and Implementation department includes a team of Solution Engineers who act as a technical and product consultant to existing and potential partnership or strategic clients ; a team of Operations Manager who act as the trusted advisors to our premium accounts, as well as a strategic focal and escalation point for corporate structure, business requirements and growth ; and Implementation Engineers who lead projects of client development process into Nuvei technical services and define system setup to allow smooth technical onboarding to utilize Nuvei technology.

As a Director Solutions & Operations you will act as the expert for any technical and operational demands, liaison to our technology ecosystem, for Nuveis' products and features globally, while architecting solution with Nuvei payment services to our strategic accounts. You will own the vision and methodologies of the teams, coach and train new team members and direct the team to success in pre-sale, post-sale, operational delivery, and technical activities according to our global KPIs, by driving growth upon collaboration with other Directors, VPs, SVPs and C-Level on the commercial, product and technical departments and functions in the company and of Nuvei partners and clients.

Key responsibilities include, but are not limited to:

  • A key expert and leader with knowledge in payments, in SaaS and Acquiring technologies, integration frameworks and able to define, design and implement sophisticated techniques to deliver best-in-class technical product services.
  • Ability to manage multiple tasks, teams, incidents and demands running in simultaneous timelines and collaborate in a global and remote environment, while working with versatile fields (technology, operational, product and business), while delivering white-gloved service to clients with proven results.
  • A decisive enabler who makes things happen Conversion of demands from our strategic accounts and delivery of optimized solutions and implementation techniques to best practices.
  • Key responsibility for delivery of best-in-class business operational service and leading implementation projects with our strategic clients, while delivering highest authorization and conversion rates.
  • A creative Tech & Ops driver, who defines most advance payment orchestrations with an out-of-the-box thinking and absorbing initiative to identify relevant platform setup for outstanding results.
  • Identify and define product gaps and take a main role in shaping and designing the SAAS products (Front-End and Back-End products), payment features and Nuvei technology services.
  • A people person, who loves to coach and direct others for achievements and fulfillment. Enthusiastic strategic leader who understands people and is experienced in building a winning squad to win all trophies.
  • Highly skilled at applying consultative methodologies and solving implementation or business operational pain points, while architecting features and business connections into best-in-class solutions to answer business pressing demands.
  • A leader who matrix managing payments solutions per required regulations, market demands, and complex needs for our strategic accounts.
  • Heading and coordinating hundreds of projects and timelines, tasks, and product development efforts with both internal engineering teams and operational teams to define go-to-market strategies and solution processes.
  • A proven strategic professional mentor for multiple teams of experts who deliver business demand and product technology to accommodate commercial needs.
  • Establish operational service excellence through identification and execution of opportunity areas that create efficiency, remove obstacles, or create improved processes and approaches to the business

Qualifications include, but are not limited to:

  • +7 years of engineering management (i.e. software development, solution or implementation engineering) or +9 years in business operation (i.e. defining account business setup, driving)
  • +7 years of hands-on integration and solution experience working as an Integration or Implementation engineer, or at least five (5) years of experience as a Sales Engineer / Solution manager.
  • +5 years of experience within leadership role in the payment's industry.
  • +4 years knowledge of proven work with SAAS technologies (SDKs, APIs, iFrame, Hypertext Transfer Protocol) and web applications (HTML, CSS, JavaScript, Single Sign-On, etc.).
  • +2 years of leadership experience in senior management positions.
  • B.S. in Information Systems, Industrial Engineering or related field.
  • MBA or MSc is a requirement.
  • Experience in monitoring and defining KPIs for multiple teams.
  • Passionate about technology and customer service.
  • Strong knowledge of data model and working knowledge of SQL.
  • Creative thinker and experienced at understanding client's potential pain points.
  • Ability to work in a fast-paced, deadline-driven start-up environment.

Nuvei is an equal-opportunity employer that celebrates collaboration and innovation and is committed to developing a diverse and inclusive workplace. The team at Nuvei is comprised of a wealth of talent, skill, and ambition. We believe that employees are happiest when they're empowered to be their true, authentic selves. So, please come as you are. We can't wait to meet you.

Benefits

· 2.5 additional days of annual leave a quarter, if company hit quarterly targets

· Private Medical Insurance

Working Language

· English (written and spoken) is the language used most of the time, as work colleagues, clients, and strategic suppliers are geographically dispersed.

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