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Port Assistant

1 month ago

Port Askaig, United Kingdom CalMac Ferries Limited Full time

Reports to:
Port Manager

Vacancy Ref: 2219-SB

Contract:
Permanent

Rate of pay:
£12.07

Location:
Port Askaig

Hours per week: 40 hours

Date advertised: 23 June 2023

Closing date: 07 July 2023

CalMac Ferries Limited

CalMac Ferries Limited is the UK's largest ferry operator in terms of ships and destinations served and one of the largest transport operators in Scotland.

It is a multi-award-winning ferry and port operation and ship management specialist providing essential lifeline services and logístical support to island and remote communities.


Benefits of a career with CalMac Ferries Limited

  • A rewarding career
  • A competitive salary
  • Excellent training, development, and career progression
  • 37 days annual leave (prorata)
  • Staff travel pass for yourself, spouse/partner, and dependents

Functional Responsibilities/Key Tasks

  • Control of passengers and vehicles embarking and disembarking from vessels by giving clear and concise direction to all
  • Sale and validation of passenger and vehicle tickets
  • Service disruption arrangements
  • Emergency requirements 'outofhours'
  • All duties connected with ship movements, gangways and securing of vessels
  • Car marshalling
  • Customer Enquiries
  • Statistical entry and consolidation
  • Use of VHF and PA systems
  • Any other duties required by the Port Manager

Skills and Experience

Essential Criteria

  • Good understanding of the CalMac services
  • You must be computer literate, with excellent verbal and written communication skills
  • You must be customer focused, have a clear understanding of the customer interface, and have a proactive approach to customer care.
  • You are expected to have a flexible approach to working, as shift and weekend work will be involved
  • Ability to work with initiative as a selfstarter, without supervision
  • Willingness to be a team player in a dynamic, proactive, and fastpaced environment

Desirable Criteria

  • Experience using VHF and PA Systems
  • Able to liaise with other port staff to ensure that there is a high level of proactive communication and coordination of activity
  • Experienced in operating in a safety critical environment
  • Full UK Driving license
  • Cash handling experience
  • Maritime experience

Our People:

Values & Behaviours:

  • To navigate the waters, ensuring life thrives wherever we are_

PEOPLE FIRST
We lead by example and inspire others to give their best.

We work constructively with colleagues in a 'one team' spirit.

LOCALITY
We put the customer at the heart of everything we do.

Weare accountable for our actions and performance.

BRAVERY
We demonstrate good judgement and decision making.

We act with integrity in all that we do.


The recruitment Information pack is designed to provide you with as much information as possible, relevant to the role and the recruitment process.

CalMac Ferries Limited is an equal opportunity employer; as such our selection processes are designed to promote equality of opportunity for all.


The Selection Process

Application


It is important that you demonstrate on your CV how you meet the essential and desirable criteria outlined within the Job Description.


Shortlisting
We will evaluate your suitability for the role by assessing your qualifications, skills and experience.

Interview


To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

**Data

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