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Incident Analyst
3 months ago
Role: Incident Analyst
Location : Hursley 5 days per week
Working hours: SHIFT WORK 4 days on / 4 days off 12 hours 8am to 8pm
Salary: £38,000 per annum
Length: 12 months
Candidates must hold Active SC Clearance.
- To handle incoming technical support incidents requests and changes.Management of personal call queue ensuring calls are closed in a timely fashion.
- Provide updates and ensure ongoing customer communication is maintained.
- Resolution of calls ranging from simple password resets to complex server queries.
- Escalation of calls to 3rd Line Team as necessary.
- To work as part of a close-knit and highly skilled team of Engineers.
- Provide excellent customer service.
- Work with other internal teams (3rd Line Technical Delivery Teams Development Projects etc.)
- Perform software builds/re-builds on PCs and laptops as required.
- Fix hardware faults and install upgrades to client hardware.
