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Mortuary Administrative Assistant
3 months ago
To answer/deal with queries, both face to face and via the telephone, to take messages and pass them on to the relevant member of staff in an appropriate and timely manner whilst maintaining confidentiality at all times To liaise with and book appointments for funeral directors and/or family to collect deceased patients from the mortuary.
To manage appointment diaries To book viewings as required and liaise with relevant stakeholders to ensure adequate attendance by qualified staff.
To maintain professional links with external statutory offices concerned with the administration of death by communicating in an effective and professional manner.
To liaise with all internal stakeholders and service users by the communication and receipt of routine, complex or sensitive information in order to discharge your duties.
To input, retrieve and collate information using Departmental and Trust computer systems including assisting with data input To ensure the provision of effective telephone answering service for the department.
To take minutes at meetings as required To be responsible, in liaison with the APTs, for the maintenance of the departmental archive.
To identify and participate in audits within the department To adhere to all departmental standard operating procedures, policies and health and safety regulations.
To keep the workplace and work areas clean and tidy To control access to the Mortuary within working hours.To assist the APTs in requisitioning and maintaining adequate supplies of office and Mortuary consumables To assist with liaison and emergency call out of engineers and companies related to Mortuary equipment.
To maintain adequate levels of up to date printed stores Clinical and Laboratory Informatics To arrange for the safe collection and transportation of human tissue and samples and to maintain accurate records of dispatch and receipt To take case referrals from external service users in liaison with the APTs.
General responsibilities:
Trust policies and procedure To adhere to the Trusts agreed policies and procedures.
Equal Opportunities To promote and develop the equality of opportunity in accordance with the Trusts Equal Opportunities Policy. Confidentiality To protect the confidentiality of information relating to the Trust, Patient and Staff or other agencies. Quality To provide a quality service to internal and external agencies and participate/develop clinical governance within sphere of responsibility.
Infection Control All Trust employees are required to be familiar with, and comply with, Trust polices and guidelines for infection control and hand hygiene in order to prevent the spread of healthcare-associated infections.
For clinical staff with direct patient contact, this will include the uniform and dress code policy, the use of personal protective equipment guidance, the guidance on aseptic techniques and the safe handling and disposal of sharps.
All staff are required to attend mandatory training in Infection Control and be compliant with all measures known to be effective in reducing healthcare-associated infections.
Health and Safety To share responsibility for abiding by health and safety policies and regulations, infection prevention and control policies and act in accordance with the Risk Management Policy.
Sustainability It is the responsibility of all staff to minimise the Trust's environmental impact by recycling wherever possible, switching off lights, computers, monitors and equipment when not in use, minimising water usage and reporting faults promptly.
5.8 Our Behaviours All staff are expected to behave in accordance with Our Behaviours.The six areas of focus are the responsibility of each individual and should be the basis for all work undertaken within the Trust.
5.9 Safeguarding The Trust expects all employees to adhere to the principle that safeguarding children and adults is everybodys responsibility, including the escalation of any concerns.
5.10 Our Values The Trust is committed to providing high quality services and in 2014 we engaged over 300 staff to help us develop values that underpin how we approach our responsibilities.
Our Values are critical to our success and we expect all staff to adhere to them: Delivery high quality C