Current jobs related to Incident & Problem Manager - Canary Wharf, Greater London - Incite Insight

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Client Services Liaison

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Exponential-e Full time

    About the Role:We are seeking a highly motivated and customer-centric individual to join our team as a Client Service Delivery Associate at Exponential-e Group.Key Responsibilities:Support the operational delivery for our major account clients, ensuring seamless service transitions and delivery.Manage key service reports, including monthly service reviews,...

  • Cyber Threat Intelligence Lead

    3 days ago

    Canary Wharf, Greater London, United Kingdom Barclays Bank PLC Full time

    About the RoleThis exciting opportunity within the Chief Security Office focuses on understanding, preparedness, detection, and response to cyber threats and incidents to safeguard the bank, customers, clients, and colleagues.Cyber Operations provides a global toolset to ensure confidentiality, integrity, and availability of the firm's information assets,...

  • Cyber Threat Intelligence Lead

    3 days ago

    Canary Wharf, Greater London, United Kingdom Barclays Bank PLC Full time

    About the RoleThis exciting opportunity within the Chief Security Office focuses on understanding, preparedness, detection, and response to cyber threats and incidents to safeguard the bank, customers, clients, and colleagues.Cyber Operations provides a global toolset to ensure confidentiality, integrity, and availability of the firm's information assets,...

  • Security Officer

    3 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our part-time team on a flexible schedule. As a Security Officer, you will be responsible for ensuring the safety and security of our customers, staff, and assets.Key ResponsibilitiesProvide a high level of customer service and ensure a safe and secure environment for all...

  • Security Officer

    3 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Security Officer

    3 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Security Officer

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Security Officer

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Senior Property Manager

    3 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job Overview:We are seeking a highly skilled and organized Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.The ideal candidate will possess excellent communication and problem-solving skills, with a keen ability to manage...

  • Senior Property Manager

    3 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job Overview:We are seeking a highly skilled and organized Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.The ideal candidate will possess excellent communication and problem-solving skills, with a keen ability to manage...

  • Senior Property Manager

    2 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job Overview:We are seeking a highly skilled and organized Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.The ideal candidate will possess excellent communication and problem-solving skills, with a keen ability to manage...

  • Senior Property Manager

    2 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job Overview:We are seeking a highly skilled and organized Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.The ideal candidate will possess excellent communication and problem-solving skills, with a keen ability to manage...

  • Security Professional

    3 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Part Time Security Professional

    3 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    About the RoleWe are seeking a highly skilled and experienced Security Officer to join our part-time team on a flexible schedule. As a Security Officer, you will be responsible for ensuring the safety and security of our customers, staff, and assets.Key ResponsibilitiesProvide a high level of customer service and ensure a safe and secure environment for all...

  • Security Professional

    2 weeks ago

    Canary Wharf, Greater London, United Kingdom Staffline Full time

    Job Summary:We are seeking a highly skilled and experienced Security Officer to join our team at Staffline. As a Security Officer, you will be responsible for ensuring the safety and security of our clients' premises and personnel.Key Responsibilities:Access Control: Monitor and control access to the building, ensuring that only authorized personnel enter...

  • Property Manager

    4 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job OverviewWe are seeking a highly organized and driven Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.Key ResponsibilitiesManage a portfolio of residential properties, ensuring compliance with relevant legislation and...

  • Property Manager

    4 days ago

    Canary Wharf, Greater London, United Kingdom deverellsmith Full time

    Job OverviewWe are seeking a highly organized and driven Property Manager to oversee a portfolio of residential properties. This role offers exciting growth opportunities, with the potential to lead the property management team in the future.Key ResponsibilitiesManage a portfolio of residential properties, ensuring compliance with relevant legislation and...

  • Residential Services Coordinator

    1 month ago

    Canary Wharf, Greater London, United Kingdom Thomas Webb Full time £29,000

    Thomas Webb Recruitment is pleased to present an opportunity for two skilled Residential Day Coordinators to join a newly established, contemporary residential complex located in a prominent business area.The Residential Day Coordinators will play a crucial role in delivering outstanding service to approximately 200 residences.Key Responsibilities:Overseeing...

Incident & Problem Manager

3 months ago

Canary Wharf, Greater London, United Kingdom Incite Insight Full time

Incident and Problem Manager
**Job Overview
**This is a multi-faceted role, located within the core processes area of the Service Management team.

The role is responsible for the oversight and management of both the incident and Problem Management processes and directly manages all in-scope Major Incidents.

On a day-to-day operational level, the Incident and Problem Management function covers several key activities that are critical to the success of the IT operation, including the resolution of major incidents, ongoing trend analysis/operational reporting andthe oversight of follow-up activities designed to identify and eliminate root causes of issues.

It is also responsible for providing clear guidance and direction to central Incident and Problem Management teams, outsourced in Bangalore.

**Who You Will Work With
**This role works closely with our other core process roles to ensure that our Incident, Problem, Change and Release Management processes dovetail appropriately. As such the role holder must also retain a strong working knowledge of our Change & ReleaseProcesses in order to cover the full suite of core processes where necessary.

The Incident and Problem Manager will be required to provide out-of-hours, on-call Major Incident Management as part of a rota.


What You Will Do:

  • Major Incident Management within shift and OOH on rotation rota agreed within the team.
  • Oversee and drive Incident Management activities, including the resolution of Major Incidents. This will often involve bringing together multiple global teams and resources in order to bring about the efficient and effective restoration of service. In additionto managing technical resolution, the team is expected to communicate progress within the wider IT community. It is therefore essential that the Incident and Problem Manager is highly customerfocused and is able to effectively communicate with people acrossall levels of IT management.
  • Drive both reactive and proactive Problem Management activities, including the collation and analysis of data that helps manage activities in the followup to major incidents and identifies general trends. Work with technical teams using this data to driveroot cause elimination as part of an incident reduction programme.
  • Retain a working knowledge of the Change and Release Management processes to enable appropriate feedback/decisions on Changes linked to Major Incidents and to ensure that the processes within this area, in general, dovetail appropriately and remain fitfor purpose.
  • Compile and present regular management information (operational reporting, global KPIs, service reporting) through PowerBI, ServiceNow and MS Products to support senior management decision making and timely interventions.
  • Own and manage various Service Operations Groups (SOGs).
  • Guide and manage the outsourced Incident and Problem Management teams.
  • Ensure the Incident and Problem Management processes and templates are clear, fit for purpose, communicated and followed.
  • Work towards targets and ensure documentation is produced in a timely and accurate manner.**Your career experience so far**:
  • Experience of managing major, and complex, system failures and issues. This will include demonstrable, and structured, diagnostic and problem
  • solving skills.
  • Deep knowledge of service management processes, particularly Incident, Problem and Change Management.
  • Dealing with complex operational IT issues, ensuring that they are resolved and communicated in an effectively and timely fashion.
  • Working in highpressured projects to tight timescales.
  • Producing statistics and reports through PowerBI, ServiceNow and MS Products, reflecting the performance of an operational service.
  • Maintaining appropriate, accurate and robust templates, processes and documentation.
  • Using ServiceNow as a Service Management toolset.
  • Awareness of local and regional sensitivity issues.
  • Exceptional customer service and working relationships with other technical and nontechnical teams.
  • Managing third party teams, ideally in India.
  • Ideally ITIL qualified (Incident Management, Problem Management, Service Operation etc).
  • You will have the ability to work on your own initiative, find service issues, and work with teams to resolve them.
  • You will have experience working with a large user base, approximately 5500 users.
  • To deal with the varied user base, you will need to have strong clientfacing skills, including excellent written and verbal communication skills.
  • Excellent organisation, communication, and presentation skills
  • Proactive, resilient and comfortable with change

Qualifications:

  • The postholder should be qualified to minimum of ITIL Foundation (v3) level.
Written and Verbal Communications

  • Highly developed written communication skills and capable of producing global and sensitive communications to a varied audience at all levels in both Practice Areas and Business Services.
  • Excellent verbal and interpersonal communications skills some form of customerfacing interaction or consulting experience is a plus.
**How We Will Support You
**From your first day with us, you will have varied opportunities to continuously grow and development your skills and knowledge. From formal training, informal coaching and mentoring through to skills-based and technical training and on the job learning.
**Hybrid Working
**This role follows our 'balanced' hybrid working approach and as long as business needs allow, you will be supported to work in a hybrid way with the expectation of working from the office for a minimum of 50% of your time.