Front of House Officer

1 week ago

West London, United Kingdom UPP Ltd Full time

UPP Residential Services primarily delivers a full range of Facilities Management (FM) and Asset Management services to the university sector.

At each of the universities we partner with we supply a local team, which successfully manages, and delivers the agreed services.

The team provides the day-to-day face of the partnership, providing a high level of customer service plus effective and efficient facilities management, ensuring every aspect is delivered to high standards and supporting the student experience.

Here at UPP we currently have an opportunity for a Facilities Officer to join our Wood Lane, West London team.

This is a permanent, full-time position working 37.33 hours per week on a three week rolling rota working out of hours either 12am-8am or 4pm - 12am.

The salary is £26,780 per annum.

The Facilities Officer will provide a range of support to the residence's management team and assist with the provision of a suitably equipped and customer centred, secure environment for residents to live and to study in accordance with the license agreement.


Role responsibilities include:

  • Carry out regular walks around the residence and grounds, reporting any security/safety issues
  • Monitor and control health, safety and maintenance standards within residence and grounds, escalating health & safety issues and concerns as appropriate
  • Control, monitor and supervise out of hours access to the residence, ensuring compliance with fire, health & safety procedures and respond effectively to fire alarm activations and liaise with the emergency services
  • Provide a reception service to the residence, keeping records of guests, visitors and contractors
  • Operate a computer based property management database monitoring all reactive work and planned maintenance
  • Deal with queries and complaints in an efficient, professional and courteous manner
  • Complete all necessary reports including incident reports, noise reports, accident reports and others as required
  • Monitor the conduct of students, encouraging reasonable and fair behaviour, reporting any breach of the Code of Conduct and license agreement to the duty warden/tutor and residence manager as appropriate
  • Liaise, as necessary, with other Facilities officers, university clients, subcontractors, UPPRSL staff and residents and conference delegates


We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation.

We are looking for you to have worked in a similar role and environment and have great communication, interpersonal and organisation skills, along with an attention to detail, a good practical ability in MS Office (Excel, Word etc) and the passion to do a great job.

You will also be flexible to work (with notice) additional hours when the needed, especially during the main student arrival and departure weekends.

In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, cycle to work scheme, as well as access to our UPP Rewards portal, offering discounts from a variety of retailers, restaurants gyms and more.

We are an inclusive, flexible and supportive employer who is committed to investing in our people through training and development; and we are proud this is recognised through our Investors in People Gold award.


Salary:
£26,780.00 per year

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