Logistics Executive

1 week ago

Battersea, Greater London, United Kingdom Freddies Flowers Full time
Freddie's Flowers was founded by Freddie Garland in October 2014 with one ambition: to change people's relationship with flowers. We believe flowers aren't only for grand occasions, but they make every day special, inspiring creativity and sparking joy.

Our starting point was our direct-to-consumer subscription model, helping us grow a loyal UK following.

We launched in Germany in 2020, and then in 2021 we secured significant backing from The Craftory, a like-minded purpose-led global investment house, helping us expand, develop and grow.

2023 saw us start our gifting service - bringing the best of Freddie's Flowers to everyone who needs it (even last minute).


From the seed of an idea we continue to flourish; we're now a B Corp organisation, certified Carbon Neutral (by the Carbon Trust) and we're expanding internationally.

And our founding mission remains unchanged - to change the world of flowers, and to change the world _with_ flowers.


About The Role:

You will support the Logistics processes and contribute to projects to improve overall performance.


You will support the Logistics Service Manager and the wider logistics team by providing accurate, relevant reporting to ensure Logistics is performing to high standards cost effectively.

You will contribute to the resolution of Logistics issues and escalations, liaising with all Carriers, Warehouse, Engineering and Customer Service.

You will be responsible for the flow of order data into systems e.g. sweep orders, and also the monitoring, analysis and interpretation of delivery error data, identifying trends and suggesting improvements. You will carry out other data administrative tasks.


You will provide support to all carriers where needed in order to ensure that deliveries are made successfully and smoothly.

You will build and maintain positive relationships with all key stakeholders.

What You'll Be Doing:

  • Monitor the Logistics chain, reviewing volume forecasts, scheduling trunking, monitoring customer deliveries and reverse logistics (empties)
  • Data administration
  • Identify and resolve Logistics issues and escalations
  • The accurate reporting of Logistics performance e.g. errors, on a daily and weekly basis.
  • Identify error trends, suggesting improvement actions
  • Liaise with all carriers with regard to the customer experience
  • Cover for the Logistics Service Manager during periods of absence

Requirements:

  • Organising and prioritising heavy workloads, experience in working in a busy and thriving environment.
  • Data analysis, interpretation and reporting
  • Confidence in making decisions, developing new processes to support your decisions.
  • Relationship building with key stakeholders, confidence in challenging conversations
  • An understanding of B2C/Subscription companies.

Inclusion:
Freddie's Flowers recognises our success is dependent on the success of our people.

Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued.

All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.


Benefits

  • Option to buy extra holiday days
  • Discounted flowers for friends/family
  • Hybrid Working
  • Learning and Development Support
  • Cycle to work scheme
  • Employee Assistance Programme
  • MediCash Plan
  • Health and wellbeing sessions with The Mind Clinic
  • Team socials and events

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