Front Office Team Leader

1 week ago

Slough, Slough, United Kingdom Residence Inn & Moxy Slough Full time

Front Office Team Leader
We can offer you a great opportunity to learn and grow as the newest member of our
front of house team

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver POSITIVELY OUTRAGEOUS service We put people at the heart of everything we do and are looking to recruit a dynamic, confident, and ambitious new
Front Office Crew Member for our fabulous Moxy and Residence Inn Slough

We are the first dual branded property in Slough; 2 hotels operating in 1 building Residence Inn by Marriott is an extended stay brand whereby our guests stay for longer periods of time. It is up to us to make them feel at home with our family of associates All rooms are suites with more living and working space, than you would find in any other hotel room, including a fully equipped kitchen in every suite Our guests (the Maximizers) want to Maximize their stay and we are here to help them do that, by offering grocery services, complimentary daily breakfast and of course all the places to be in Slough, London, Windsor and surroundings


ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met, that is why we call them our Fun Hunters The Wi-Fi is speedy, and the cushy beds are freshly made, but more importantly, the bar is always open and 'the crew' is always on duty to serve.

Our crew can do it all Bartender, greeter, front desk attendant, speedy internet surfing problem solverall you, all of the time.


What will I be doing?

  • To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
  • To have a full working knowledge of the reward programme and its benefits taking every opportunity to enrol new members
  • Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner
  • To be fully conversant and able to operate the hotels front office systems
  • Ensure that all charges are correctly posted to the guests bills following the standard procedures
  • Deal with cash, cheque and credit transactions in accordance with the hotel and company policy, and to ensure that any discrepancies are reported immediately
  • Ensure the float handed over is checked and correct
  • Ensure all messages received for guests are passed on accurately and as quickly as possible
  • Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained
  • Deal with all internal and external calls and display and fulfil positive service style
  • Cross training provided at Reception
  • Perform other duties when required

What we are looking for?

  • Hotel industry experience is essential for the role
  • Ability to meet deadlines and deliver to target
  • Flexibility with Day and Night shift type
  • To have ownership and responsiblity for tasks
  • Numeracy and literacy skills
  • First point of contact for Crew Members with requires, questions or issues
  • Ability to work as part of a team
  • The capacity to motivate the team
  • Strong communication skills
  • To cover Duty Manager and Crew Members shifts
  • Assist others within and outside of immediate department
  • Ability to respond to reviews on multiple platforms
  • Selfmotivated
  • Ensure team members are properly trained

What do we offer in return?
A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self

A workplace with over colleagues worldwide

A family of associates with a work hard, play hard mentality.


The best project you will ever work on is you So let us help you grow with our guidance and training possibilities.

Feed your wanderlust with discounts in over 7000 hotels

Cycas Hospitality is a gift for any hospitality professional. Over the past 13 years we have created an innovative hotel management company.

Join us at an exciting time as we grow and develop not only our portfolio but also our people. At Cycas we work hard, and we make working hard look fun. This is your opportunity to shine and be a part of something great. If you believe you have what it takes and want to be a part of our team, then we want to hear from you

We are waiting to hear from you.

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