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Supervisor

3 months ago

Leeds, Leeds, United Kingdom TRP Recruitment Full time


A fantastic opportunity has arisen for a Supervisor for a new store opening in Leeds with a beautiful fine quality jewellery brand.

You will assist the Store Manager in leading the Store team in creating an environment for customers that encompasses the brand core values and delivers a first-class shopping experience.


Main responsibilities will include

  • Be a Brand Ambassador; offer style advice, share your own personal experiences and honest feedback, while helping each customer choose the right products.
  • Provide an exceptional customer experience from the moment customers enter the store through to point of purchase. Engaging with customers at every touch point with a friendly and thoughtful approach
  • Identify and implement out of box opportunities to exceed customer expectations
  • Ensure the shop floor reflects the brand and concept standards at all times.
  • Become an expert on all products, ensuring product knowledge is up to date and communicated effectively to customers and the team
  • Deal with customer complaints effectively and efficiently, referring to senior staff when necessary.
  • Ensure merchandising is in line with VM standards.
  • Create a seamless interaction between customers and the instore technology
  • Lead the team in capturing customer data for the database.
  • Act as key holder for the store and ensure the relevant store opening/closure procedures are actioned
  • Assist the Store Manager with administrative duties including recruitment stock takes, deliveries and stock control procedures. Whilst coordinating with line management on audits and cycle counts.
  • Ensure the team are aware of sales targets, on a daily, weekly and monthly basis
  • Assist the Store Manager on the recruitment process and product training

Person specification

  • 1+ years relevant experience in a senior sales or supervisor role, within a luxury retail environment or high-volume customer facing role.
  • Proven retail sales experience, incorporating back-office duties such as rotas, payroll etc.
  • Must have a good knowledge of Microsoft Word & Excel
  • Strong interpersonal and communication skills
  • Familiarity with the user functionality of desktop, mobile, tablet and digital technology
  • A positive "can do" attitude