Customer Service Coordinator

7 days ago


Dartford, Kent, United Kingdom Diamond Search Recruitment Ltd Full time

We are thrilled to present a fantastic opportunity on behalf of one of the UK's top companies, a key player in their field that values hard work and dedication. This position as a Customer Service Coordinator offers an attractive salary of £29K - £31K, as well as a team bonus scheme, pension plan, generous holiday allowance starting at 20 days (+BH), and increasing with tenure, among other benefits.

  • Efficiently handle customer orders received via phone, email, and quotes, overseeing the entire process to ensure customer satisfaction.
  • Keep customers informed about delivery dates and assist them with alternative product choices if needed.
  • Update sales and customer records, and relay important customer feedback internally.
  • Assist with special orders, direct deliveries, and VIP orders if necessary.
  • Support Account Managers in processing orders daily and keeping customers updated on delivery dates.
  • Stay informed on new products, build customer relationships, and promote additional items.
  • Attend team meetings, provide support with order processing, and assist in resolving customer service queries.
  • Manage works orders and collaborate with the warehouse and the Customer Service team.

Requirements:

Proven experience in Sales Administration, Sales Support, or Customer Services is necessary.

Hands-on experience with CRM software and MS Office, especially MS Excel.

Understanding of sales performance metrics and exceptional organizational skills.

Must be a team player with dedication, able to work under pressure and meet tight deadlines.

Exceptional interpersonal, communication, and customer service skills are vital.

Knowledge of Order Works is beneficial but not required, as full training will be provided.

Join our team today for a rewarding career path with ample growth opportunities



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