Performance Analyst
2 weeks ago
Location:
Home
Contract type:
Permanent, full time
Hours: 40 hours per week
Salary:
£45,000 per annum
If you are experienced in gathering and building new reporting for operations on Performance and Contact Strategy, able to analyse data, provide suggestions and insights on how each client is performing, have experience in managing a team of analysts then we have the perfect role for you
Who are the Sigma Family?
At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work.
This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.
What being a part of the Sigma Family means for you
- 33 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.
- Monthly, Quarterly and Annual awards with marvellous prizes.
- Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
- Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
- Discounted Pure Gym membership.
- Working from the comfort of your own home.
- An Employee Pension Scheme.
- Join communities and collaborate with your colleagues on our internal Social Media platform.
- The opportunity to be a part of an equal, diverse, and inclusive workplace all amazing people are welcome in the Sigma Family.
What Your Day-to-Day Will Look Like
You will closely with the Business stakeholders to help them understand company data with regards to all aspects of the customer journey.
You will also play a key part in the development of the Performance Analyst, ensuring work is kept to the highest of standards with regards to Stakeholder management, requirements gathering and building of reporting in Power Bi.
You will also be responsible for leading the Continuous Improvement of the campaigns your team works on.You will use reporting /data built by your team, to look for ways to support Operations in delivering the best service possible.
You will also be responsible for conducting and maintaining one to ones with your team. Following the HR guidance but also using the internal team form to help monitor performance and job satisfaction. You will require an advanced level of skill with regards to Power Bi, SQL, Excel, and Microsoft systems.What Amazing People Will Bring to the Role
You will have 2 Years' experience in the capacity of a Performance Analyst or Data Analyst role.
You will have Advanced Power Bi knowledge Effective communication skills (verbal, written and presentation) and Competent in the use of Microsoft Office.
You will have Experience with presenting to Senior Management. You will have Experience running workshops and working with business stakeholders to devise appropriate reporting and dashboard formats.You will have Experience working closely with key operational stakeholders to understand the wider business objectives and how quality data solutions can make a positive impact.
Simple and Straight Forward Recruitment.If you like the sound of being part of the Sigma Family, then don't wait and get applying
You may have experience in the following: Team Manager - Performance Analysis, Performance Analysis Team Lead, Team Leader for Performance Analysts, Manager of Performance Analysis Team, Performance Analytics Supervisor, Performance Analyst Coordinator, Performance Analysis Department Manager, etc.
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