Document Services Team Leader

2 weeks ago

Derby, Derby, United Kingdom Canon Full time

Canon UK is looking for talented people to join us at an exciting time for our business, as we enter into a period of accelerated growth and development. Do you have the skills and aptitude we're looking for? Are you looking for a new challenge? Do you want to work for an organisation that values your contribution and rewards you accordingly? If the answer is yes, please read on...

This exciting role is looking for an energetic, 'hands-on' team leader to develop, improve and streamline our end-to-end processes and create a high performing team to closely support our client in the Derby area. Using your leadership skills, you will support an embedded team providing our client with business-critical document services. You will develop a working knowledge of all processes with an expectation that as a Team Leader you will contribute to the success of the team and the client meeting their targets.

The work is varied, so if you enjoy working in a fast-paced environment, are pragmatic, and have excellent time management skills, then this is a great opportunity to develop your career. Although you will be predominantly based at one of our client sites in Derby, some travel will be expected to ensure remote workers at other sites are supported; thus, a full UK Driving licence is essential.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

Pay – Competitive salaries that are regularly benchmarked against similar roles and reviewed annually. Bonus – A discretionary bonus scheme that rewards you as you help us achieve our goals. Learning & Development – As a Company that encourages continuous learning you will always have resources and support available. Work & Home Life Balance – We support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy. Diversity – We are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve. Health & Wellbeing – Private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a network of mental health champions and discounted rates to Nuffield Health Gym. Employee discount – Up to 38% off products from our Canon store. Some other Benefits – Generous Pension, Canon Awards, Discount cards, Cycle to Work scheme, Season ticket loans and charity volunteer days.

What we ask

Responsibilities and Tasks:

Supervise, coach, train and motivate your team to ensure the needs of client are met and business goals are achieved. Use your leadership skills to identify and resolve conflicts, escalating to the DSM / client where necessary. Ensure your team have adequate resources to perform efficiently and achieve agreed SLA's. Assign and support the team with their annual objectives by holding regular check-ins and performing a comprehensive end of year review. Manage holiday requests and absences for your direct reports. Deputise for your team where necessary to ensure that targets are achieved. Carry out short term planning of team resources to meet the required service level agreements. Work closely with the DSM & Client to monitor and agree priorities communicating changes to the team and ensuring priority workloads are met. Capture and monitor both the demand entering the team and the throughput produced by the team, reporting said metrics to the DSM and client. Act as the escalation point for Document Services Operatives (DSOs), make decisions where appropriate and escalate to your line manager when needed. Ensure both the client's policies and procedures, and those of Canon are always complied with. Develop extensive knowledge and expertise on all the hardware and software used by the team. Support the DSM with managing the asset register and horizon plan. Identifying issues and solutions to ageing equipment. Identify process improvements and cost saving initiatives wherever possible. Help market and promote the service offerings via the design and cascade of promotional materials. Maintain the services web-based request forms and information website. Develop a strong customer service attitude and ethos, managing customer queries and complaints in a timely and professional manner and ensure any business-critical operational issues are escalated. Build key relationships with other functions to facilitate the achievement of the department objectives and act as the escalation point for queries, whilst making decisions as appropriate.

Required Skills & Qualifications:

Essential:

Motivated and proactive, you operate with a flexible approach to work that ensures that our customer commitments are met. You will have strong motivational and coaching team leader skills. IT Proficient – You will be a confident computer user who demonstrates accurate keyboard & word processing skills. A good working knowledge of MS Office, including Microsoft Excel is essential. Good written English and numeracy skills. High level of attention to detail, with strong organisational skills. Good Communication skills. Strong Customer Service skills required.

Desirable:

Experience of working within a document services area would be most useful. Profit & loss – basic understanding. Commercial and legal understanding. Previous experience maintaining company records in an electronic database is desirable. Previous experience of using document scanning hardware and reprographics kit is desirable. AIIM, PRINCE2, APM, AGILE or other Information / Project Management qualifications would be an advantage.

You will need

As the Document Services Team Leader, you will possess the following skills and expertise:

The role is very much a team role and as a leader we expect you to generate a winning team. This role is ideal for those seeking an opportunity to create solutions to problems, enjoy working in a fast-paced environment and is passionate about providing exemplary customer service. You will have the support of your manager, but we encourage you to own the responsibilities in this role to enable you to grow and develop.

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