Room Attendant

2 weeks ago

London, Greater London, United Kingdom Dorset Square Hotel Full time


Are you ready to embark on a journey where
every day offers a new adventure in elegance and excellence? Firmdale Hotels
invites you to join our esteemed team at the iconic Dorset Square Hotel as a
Room Attendant.

At Firmdale Hotels, we pride ourselves on
providing unparalleled experiences for our guests, where every detail is
meticulously crafted to create an atmosphere of sophistication and comfort. As
a Room Attendant, you will play a pivotal role in maintaining the impeccable
standards of our uniquely styled rooms, ensuring that each space is a haven of
cleanliness and luxury.

Responsibilities:

  • Execute cleaning and maintenance tasks with
    precision and care, adhering to our exacting standards.
  • Collaborate seamlessly with fellow team
    members to ensure efficient operations and seamless guest experiences.
  • Embrace the opportunity to work in an
    environment where no two rooms are alike, allowing for a dynamic and
    engaging workday.
  • Uphold our commitment to exceptional customer
    service, anticipating and fulfilling the needs of our discerning guests
    with warmth and professionalism.
  • Demonstrate exceptional attention to detail in
    every aspect of your work, from tidying to restocking amenities, to ensure
    that every guest feels truly pampered.
  • Thrive in a fast-paced environment,
    demonstrating resilience and composure even under pressure.
  • Utilise strong organizational and
    communication skills to prioritise tasks effectively and coordinate with
    colleagues to deliver flawless service.
  • Cultivate a passion for excellence that drives
    you to consistently exceed expectations and contribute to the continued
    success of our renowned establishment


What You Need:

  • Ability to thrive under pressure, maintaining
    composure and delivering results amidst dynamic demands.
  • A demonstrated commitment to excellence, with
    an unwavering attention to detail that ensures every aspect of our guests'
    experience is flawless.
  • A passion for providing unparalleled customer
    service, going above and beyond to create memorable moments for our
    guests.
  • Strong organisational and communication
    skills, essential for collaborating effectively with colleagues to achieve
    our shared goals.
  • A collaborative spirit, embracing the
    opportunity to work closely with a diverse team dedicated to delivering
    exceptional experiences.

What
We Offer:

  • Competitive hourly rate of £13.64
  • Access to Wagestream our
    financial wellbeing app. Stream your accrued earnings before pay day,
    benefit from everyday savings and real time financial coaching.
  • Health cash
    plan (including contributions towards dental, optical, alternative
    and complementary therapies)
  • Discounted cinema tickets,
    gym membership, travel, retailers and restaurants
  • Generous 30% discount off
    food and drinks at our restaurants and bars
  • Complimentary meals on shift
  • Referral bonus scheme for
    recommending top talent
  • Flexible scheduling without
    split shifts
  • Dry cleaning service for
    work attire and discounted personal dry cleaning
  • Enhanced holiday allowance
    based on length of service
  • Season ticket loan for
    convenient commuting
  • Ongoing training,
    professional development, and fully funded English lessons
  • Regular social events, team
    activities, and fitness sessions
  • Benefits like cycle to work
    scheme and annual long service awards
  • One allocated paid day per
    year for volunteering work
  • Exclusive discounts at
    Design Hotels, staff sales, spa discounts, and product perks
  • And much more

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
  • GM of the Year Finalist – Helle Jensen – Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

Join us at
Firmdale Hotels, where your passion for hospitality will thrive, and your
career aspirations will flourish. Apply now to become a valued member of our
dynamic team

In line with the Asylum and Immigration Act 1996, we do require all
applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.

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