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Tenancy Management Advisor
3 months ago
Duties and Responsibilities but not limited to:
- Delivering on a borough-wide duty and emergency tenancy management and casework function, delivering more complex 'on-the-day' tenancy services where necessary.
- Offering Localitybased casework and appointment system to manage nonemergency service requests from tenants, enabling them to maintain their tenancies and thrive.
- Performing a range of proactive interventions to identify and address resident needs at an earlier stage including targeted visits to those at risk of poor outcomes.
- Make appropriate escalation / deescalation of cases and seamless handovers within the wider Tenancy Services structure.
- Provide a responsive and proactive tenancy management service to tenants with a range of requirements.
- Establish and maintain expertise in the range of tenancyrelated matters that residents require assistance with.
- Provide housing and tenancyrelated advice, interventions and services directly to council tenants, their families, advocates and other professionals.
- Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.
Personal Requirements:
- Experience of providing advice or assistance to the public in a customerfacing role, ideally within a housing or support setting.
- An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform.
- An enhanced DBS & barring check.
- 5 years references.
Working Hours:_09:00am - 17:30pm, Monday
- Friday_
Pay:
£28.59 p/h Umbrella
Job Types:
Full-time, Temporary contract, Temp to perm
Salary:
£28.59 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
One location
Reference ID:
DB130123