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Motor Claims Manager
4 months ago
Job Title:
Motor Claims Manager
Location:
Alfreton
Hourly Rate:
£11.76 to £14.32 dependent on experience
Hours: 37.5 per week
Length of the contract: 12 Months
Grafton Recruitment are now seeking to appoint an experienced Motor Claims Manager to our Public Sector client based in Alfreton.
The role also includes the management of the vehicle CCTV, including retrieval, analysis, download, and sharing with appropriate agencies, in line with the CCTV policy (premises and vehicles).
Duties of the Motor Claims Manager
- Develop and maintain accurate and effective systems in respect of claims and losses, in accordance with legal requirements and accepted good practice.
- Manage all claims (with the exception of litigation and Employment Claims), liaising with Solicitors, Insurance Investigators, Brokers, Vehicle Insurers, uninsured loss providers and other parties within and outside the organisation as appropriate.
- Highlight all new claims and claims' progress to the Assistant Director and Operational Support Services, advising of any concerns or developments, to ensure risk management action can be taken as necessary.
- Input claims information onto a claims database and produce regular reports for the Local Accident Reduction Group, divisional management teams, and the Finance Department.
- Implement and maintain the claims procedure within the Fleet Department and across the organisation as required.
- Provide practical support and advice to Managers and staff in relation to statement taking and/or investigations, as appropriate to the complexity of the case.
- Prepare synopsis reports for third party and uninsured loss claims as appropriate.
- Prepare reports, including statistical and financial information, about claims and losses to support effective planning and risk management within the organisation at least 23 times per month.
- Monitor the cost of claims and legal costs, report on expenditure and make recommendations on best value and best practice.
- Develop and maintain links between claims, complaints and risk management within the organisation to ensure that learning can take place.
- Manage and develop vehiclebased CCTV systems in accordance with the supplier, deal with any issues that may arise and manage the secure cloud storage system for all footage on behalf of the organisation.
- Manage the removal, downloading, analysis and sharing of CCTV footage from vehicle collisions, breaches of H&S, staff assaults and Police requests, which may be extremely harrowing and upsetting.
Role Criteria
- Educated to Diploma or Degree level.
- Recent experience of working within a legal and/or insurance environment with experience of claims handling.
- Ability to identify implications during investigations and take steps to limit damage.
- Knowledge of a range of administrative procedures acquired through relevant training and experience.
- A good working knowledge of Microsoft Office software, including Word and Excel.
- Excellent verbal and written communication skills.
- A high level of literacy and numeracy skills, with the ability to understand, record, communicate and analyse verbal and written information.
- Ability to confidently and professionally deal with internal and external queries, referring on as appropriate.
- Able to deal sensitively with other members of staff and have the discretion to deal with confidential issues.
- Ability to analyse detailed often complex claims information, identify trends and produce statistical information.
- Ability to identify trends in incidents and identify associated risks.
Hiring Contact:
Tiegan Clark
Agency:
Grafton Recruitment
If you would like any further information about any vacancies before applying, please feel free to contact
