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Receptionist/administration

3 months ago

Warrington, Warrington, United Kingdom Connexus Group of Companies Full time

Connexus Insurance Solutions are currently seeking an experienced Reception/Warranty Administrator to join the team based at their head office located at Centre Park, Warrington.

The role is Monday - Friday 37.5 hours per week.

Key Accountabilities:

  • Answering telephone in a clear, confident and professional manner, treating clients with respect and professionalism
  • Meet and greet visitors
  • Deal with telephone queries in relation to manufacturer's warranty and escalate to department manager as necessary
  • Responsible for warranty calls, to include quotations, queries, registration updates, change of address etc.
  • Processing and administration of ATE insurance policies
  • Proactively respond to incoming enquires into manufacturers mailbox, ensuring responses are delivered in line with agreed SLA's
  • Logging of complaints
  • Policy administration and support including cancellations and amendments
  • Processing of client information in line with GDPR
  • Management of incoming & outgoing post
  • General administration (Scanning, filing, photocopying)
  • Ad hoc typing
  • Booking of Couriers
  • Collecting/delivering DX when required
  • Setting up and ensuring board and meeting rooms tidy and stocked

Person Specification

  • Excellent communication & interpersonal and time management skills
  • Clear confident telephone manner
  • Selfmotivated, flexible and adaptable attitude
  • Takes a proactive approach to solving people and customer problems
  • Attention to detail maintaining accuracy at all times
  • Friendly responsive and flexible attitude
  • Ability to multitask whilst working under pressure
  • Organised and methodical approach to work

Skills

  • Knowledge of Microsoft office
  • Knowledge of Proclaim would be advantageous
  • Knowledge of Transactorwould be advantageous
  • Financial Services or Warranty background would be advantageous

Ability to commute/relocate:

  • Warrington: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)